Adapting Claims Adjusting to the Modern Era of Technology and Data

In recent times, the insurance claims adjusting landscape has been significantly reshaped by technological advancements and regulatory changes, altering the traditional role of claims adjusters. Jeffrey Sickles of Broadspire highlights the constant evolution of regulatory frameworks that necessitates adjusters to stay abreast of new laws to ensure compliance and improve claims processing efficiency. The integration of AI and predictive analytics has become central, pushing adjusters to manage their time effectively amidst increasing demands for quick, personalized claim resolutions.

Scott Sexton of FIGUR8 and Patrick Nails from Arch Insurance Group note the expanding responsibilities of claims adjusters beyond just resolving claims. They now play a crucial role in underwriting and risk assessment, contributing to the development of new insurance products and policies. This shift demands that adjusters not only manage vast amounts of data but also engage in complex problem-solving and customer service, making their role more integral and strategic within the industry.

To support adjusters in this evolving environment, there is a pronounced need for ongoing education and the strategic implementation of technology to eliminate mundane tasks and enhance decision-making capabilities. The focus remains on equipping adjusters with tools that maximize their efficiency and allow them to focus on critical aspects of claim handling, ultimately aiming to enhance customer satisfaction and operational effectiveness within their roles.