Digital Claims Payments: Bridging the Gap Between Customer Preferences and Reality

Recent data highlights a significant gap between customer preferences for digital claims payments and the industry’s reliance on traditional methods. Claims are crucial touchpoints for insurers, and delays or complications can lead to negative experiences.

Despite the advantages of digital payments, such as speed, transparency, and reduced fraud, most claims are still processed via paper checks. Transitioning to digital disbursements can improve customer satisfaction and streamline operations for insurers.