
The insurance industry is undergoing a significant transformation through digitization, enhancing collaboration, efficiency, and transparency among brokers, carriers, and customers. Historical milestones include the adoption of computer systems in the 1980s, the rise of online channels in the 1990s, mobile applications in the 2000s, and the insurtech boom in the 2010s.
This digital shift improves customer experiences with personalized solutions and 24/7 support, streamlines fraud prevention, fosters technological advancements, and enables data-driven decision-making. Platforms like Neuron are integrating brokers and carriers, emphasizing seamless connectivity and collaboration for a more efficient quote process. This shift towards a unified, digital marketplace is set to revolutionize the insurance industry.