Disney Sued Over Restrictive Disability Access Changes at Theme Parks

Disney’s recent overhaul of its Disability Access Service (DAS) has ignited both legal action and shareholder dissent, with critics alleging the changes unfairly restrict access for many disabled guests. A federal lawsuit and a shareholder proposal accuse the entertainment giant of narrowing eligibility criteria too aggressively, excluding individuals with legitimate needs from expedited line access at its California and Florida theme parks.

Previously, the DAS program accommodated a wide range of disabilities by allowing qualified guests and their parties to reserve ride times and bypass long lines. But following widespread abuse and a sharp rise in program usage, Disney implemented a stricter vetting process in 2023, now focusing primarily on individuals with developmental disabilities like autism. Applicants must undergo a video interview and risk permanent ban if found to have misrepresented their condition.

For insurance claims professionals, this dispute underscores the nuanced challenges of defining disability eligibility and enforcing compliance with the Americans with Disabilities Act (ADA). The case illustrates the legal and reputational risks of tightening access policies without transparent, inclusive criteria. Additionally, it spotlights the role of third-party certifications and medical assessments in determining access to accommodations — a trend adjusters may increasingly encounter in disability or liability claims.

The shareholder proposal, spearheaded by DAS Defenders, calls for an independent review of Disney’s disability policies. Although Disney plans to block the measure, the incident highlights growing public and investor scrutiny over how major corporations interpret ADA obligations — with implications for policyholders and claimants alike across the hospitality, retail, and entertainment sectors.