When I began thinking about some of the lessons I’ve learned in flood litigation, I made a list of estimating errors, coverage mistakes and customer service disasters that could have been avoided. Then I threw the list away.
Lately, I’ve been speaking with a lot of young and successful insurance pros who complain about the same frustration. Generally, they have been at the same company for a while and have grown into middle-level independent contributor roles and have been in their current role between two and four years.
Insurance has a bad rap as a profession. We inside the industry try to combat the stigmas of our wonderfully nerdy and exciting realm of serving the personal needs of the world’s population. We help people. We are a people-orientated and focused industry. And we’ve done a pretty lousy job letting the world know what we offer and why we are important to their daily existence!
Many businesses, schools, and event centers use waivers and hold-harmless agreements as a type of security blanket or an extra layer of protection from injury claims.
Raise your hand if you set out with a career path in insurance? (My hands are by my side.) Many of us in the insurance industry did not plan on being here.
Are you Zoomed out? Had your fill of webinars? Well, you’re not alone. As the conference and events industry has pivoted to virtual gatherings, it’s become increasingly apparent how unfamiliar many meeting sponsors and speakers are with the digital stage.
Biases fall into two general categories: our biases and the biases of others. Biases in our actions or perception tend to occur unconsciously. It is interesting to note that people tend to believe that their own perceptions reflect reality, and if others tend to see things differently (disagree with our position or thinking), then they must be biased.
As a result of their large number, Baby Boomers have dominated the business world for the last few decades. Although Gen Xers will increasingly fill positions of power, with their population 25% smaller than that of Boomers and Millennials, they will never have the same numbers as Boomers and Millennials.
If we want to capture the hearts and minds of our clients, stop being viewed as commodities, and instead be brands worth loving, excellent customer experience (CX) is the pathway to success.
Every summer, Gallagher’s offices open its doors to more than 400 interns across the country. For nine weeks, young professionals learn alongside experienced sales producers and consultants. They give presentations, shadow client meetings, participate in sales challenges and prepare mock proposals.
As we head into what is predicted to be an active hurricane season, we can expect major property damage to hit the industry again. But as virtual adjusting and predictive analytics continue to disrupt the claims space, mega property claims remain stubbornly analog.
This is the first in a series of articles dealing with construction defect claim fundamentals. In it, we address the trigger of coverage in construction defect claims.
We are all in this together, a common expression of solidarity, has never been more applicable than it is right now. COVID-19 has disrupted modern life, from the day-to-day interactions of our personal lives to the established practices of entire industries.
From boardrooms to stockrooms, companies of all shapes and sizes are grappling with COVID-19. Federal, state and local restrictions on commerce and travel have thrown the business world into disarray, threatening the ability of many companies to satisfy their contractual obligations.
Members of the claim management team should be empowered to engage injured employees, even when they are represented by an attorney, to try and settle workers’ compensation claims.
