Policyholders Prepare Claims Post CrowdStrike Outage

Policyholders with cyber insurance are gearing up to file claims following the recent CrowdStrike outage. George Kurtz, CrowdStrike’s founder and CEO, clarified that the disruption was not due to a cyberattack but a content deployment issue during a software update. The glitch led to bugcheck or blue screen errors for affected users.

CrowdStrike, a cybersecurity firm servicing sectors like banking and airlines, promptly identified the problem and deployed a fix. Kurtz assured clients that restoring customer systems is their top priority, emphasizing that Mac and Linux hosts were unaffected.

Marsh, a leading brokerage, reported that its clients have already notified insurers about their intention to file claims. Meredith Schnur, Marsh’s cyber practice leader for the US and Canada, confirmed that such incidents are typically covered under cyber insurance.

CrowdStrike continues to work with customers to accelerate system remediation and advises users to check their support portal for updates. As CrowdStrike’s team remains fully mobilized, they encourage customers to follow Tech Alerts for the latest developments.