Robin Roberson on How Agentic AI Is Reshaping Insurance Claims

Insurance Thought Leadership recently sat down with Robin Roberson, a trailblazer in the insurtech space, to discuss the transformative role of agentic AI in the insurance industry. With decades of experience driving innovation—from founding WeGoLook to launching Agentech—Roberson explains how AI is automating repetitive claims processes, improving adjuster efficiency, and enhancing communication among brokers, carriers, and policyholders.

Roberson highlights the significant progress made in leveraging technology to address long-standing inefficiencies. Agentic AI enables real-time information sharing, eliminates redundant tasks, and simplifies workflows for adjusters managing complex claims. By integrating with platforms like Snapsheet, Agentech reduces administrative burdens and helps adjusters focus on adjudication, addressing talent shortages while meeting the expectations of a tech-savvy workforce.

Roberson’s insights also touch on Agentech’s rapid growth, including a successful $3 million seed round and the launch of over 200 digital agents. Readers can click through to the full interview to explore how Roberson’s vision for AI continues to reshape claims management and the insurance industry.