Tech Giants Counter Delta Air Lines’ Blame Over Flight Cancellations

In a heated exchange, Microsoft and CrowdStrike are defending themselves against Delta Air Lines’ claims that their technology caused significant flight disruptions last month. Microsoft attorney Mark Cheffo contends that Delta’s statements are inaccurate and harmful to Microsoft’s reputation. Cheffo emphasized that Delta’s critical IT systems are likely supported by other technology companies. Similarly, CrowdStrike refuted the accusations and noted that Delta had declined their help to mitigate the outage’s effects.

Delta’s CEO Ed Bastian previously stated that the disruption resulted in a loss of half a billion dollars over five days, including significant compensation and hotel costs. In response, Delta enlisted attorney David Boies to seek potential damages from the tech companies. The U.S. Department of Transportation is investigating Delta’s prolonged recovery and customer service issues, including reports of unaccompanied minors stranded and lengthy wait times for assistance.

Despite the tech companies’ offers to assist, Delta’s reluctance to engage them has added complexity to the situation. The investigation by the Department of Transportation, led by Secretary Pete Buttigieg, will scrutinize Delta’s recovery efforts and customer service, addressing the numerous passenger complaints received during the crisis.