We were knocked down, but we got back up. When COVID-19 caught the world—including the construction and insurance industries—off balance in early 2020, no person or industry was spared from the direct impacts.

Australian insurtech providers Wilbur and BAIS have formed a partnership to provide improved end-to-end policy and claims solutions to the insurance industry nationwide and globally.

The word ‘transformation’ is overused, and yet here in the auto insurance claims industry there is no better word for a process that is being changed so dramatically from beginning to end, and at every step in between.

While the focus for years has been on autonomous cars and on what they’ll do for safety, for auto insurance, for our lifestyles and more, a disruption is taking shape in the nearer term: autonomous trucks.

Much has been written, and much has been done in the past decade regarding the customer experience in P&C. Progress has been made in understanding customer needs and journeys, implementing digital solutions for mobile and self-service capabilities and improving interactions with agents and policyholders.

Lemonade, the fast-growing, machine learning-powered insurance app, put out a real lemon of a Twitter thread on Monday with a proud declaration that its AI analyzes videos of customers when determining if their claims are fraudulent.

Be honest — Does the term ‘cryptography’ make your eyes cross? The science of secret codes may be more associated with spycraft than actuarial science, but the advanced branch of mathematics has never been more relevant to insurers.

Financial institutions and their directors have to navigate a rapidly changing world, marked by new and emerging risks driven by cyber exposures based on the sector’s reliance on technology, a growing burden of compliance and the turbulence of Covid-19.

As many insurance companies know, a slow claim is the fastest way to strain the relationship between the carrier, the agent and the insured. With rising customer service expectations across the industry, policyholders are equating faster, more personalized claims experiences with premier carriers.

While the insurance industry is hearing a lot of messages these days about the importance of experimenting with new digital technologies — i.e. witness the increased use of terms such as ‘agility,’ ‘nimble,’ ‘pivoting,’ and ‘failing fast’ — a business strategy should guide the digital innovation, industry execs say.

With the end of the pandemic now a distinct possibility, Canadians are expecting the property and casualty insurance industry to up its game in customer service, industry execs observed in a recent webinar.

Claims professionals who rely on videos and photos obtained through social media investigations need to make sure that evidence can be backed up as authentic, Virtual Symposium B.C. speakers suggest.

The P&C insurance economy has experienced a seismic shift over the past 12 months.

Ransomware is a dominant source of concern in the cyber insurance community today. In recent years, there has been a significant uptick in the frequency and severity of ransomware attacks, impacting businesses of all sizes and in all sectors.

Collecting high-resolution images, making it easy to report a loss, and integrating the service providers into the claims process are claims innovations carriers need to bring in if they are not already, InsurTech North speakers suggested last week.