Responding to Department of Insurance (DOI) inquiries, reconciling estimates, denying coverage and issuing settlements are just a few parts of the daily grind in an insurance claims department.
Especially during 2021, being caring, empathetic and demonstrating expertise with customers will increase their satisfaction as well as boost your brand’s reputation and your claims department’s ability to offer excellent customer service will be determined by how well you manage priorities.
But how do you manage priorities effectively as workloads seem to get larger, deadlines get shorter, and the pressure gets higher?

The classic ‘don’t buy the psych claim’ mentality isn’t entirely a thing of the past, but one could argue that it’s moot.

Who had ‘giant cargo ship’ on their bingo card for possible disasters at the start of 2021? What about ‘derecho in Iowa’ in 2020? ‘Global pandemic’ at the outset of 2020?

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Yesterday The Institutes Riskstream Collaborative unveiled the third iteration of its blockchain platform Canopy.

As the competition for talent in our industry heats up, third party recruiters will take a more important role in staffing across the industry.

If Ernest Mashingaidze has one piece of advice he could share with his early career self, it would be to not fear the mystical creature.

With almost 30-years of experience in the insurance industry, Brigitte Spencer knows a thing or two about how to build a successful career. It’s all about being ‘intentional,’ she said.

Early on the morning of March 10, NYDIG, a financial services firm dedicated to Bitcoin and built specifically for institutional clientele, announced that Ted Mathas, chairman and CEO of New York Life Insurance Company, would be joining its board of directors.

Tip 1 Look at the ‘Education Objectives ‘. You find them at the start of each assignment and they are your secret weapon. When they make the questions, you can be sure that almost all of them fit neatly in this list. Right out of the gate you know what they intend to ask on the test.

When I first started studying for the CPCU Designation, I really didn’t think that obtaining my CPCU would do anything except provide a free trip to Hawaii, potentially advance my career, and let me learn more about the insurance industry.

It kind of sounds like a come-on for a dating site, doesn’t it? It isn’t.

In recent days, we have been watching a disaster play out in Texas. A blast of arctic air that plunged south caused natural gas and oil pipelines to freeze, interrupting the supply of fuel to power plants, and ultimately causing a massive blackout across the state.

Is it myth or reality that remote work is going to halt innovation and collaboration in our workplaces?

How old do you think Martin Luther King Jr. was when he was assassinated? That question has been used to help gauge how good people are at making predictions and to help them get better.

Even before the COVID-19 pandemic upended their lives, workers were experiencing all kinds of disruption. Industries from tech to insurance were focused on innovation, and employees were hit with endless change and high expectations.