Although the insurance sector has invested nearly $28 billion in customer experience, just 49% of customers feel their insurance provider will be responsive to their basic needs, according to the Customer Compass report, which is a survey by EIS, a core and digital platform provider for insurers.

Insurance carriers today are focusing on reducing claim cycle times and increasing claim closing ratios while maintaining a high degree of accuracy. Therefore, our industry is now in an age where companies are utilizing automation and internal intelligence to accelerate the claims adjudication process.

In business and in life, power gets a lot of attention and focus. Everything you want for your business, relationships, and life seems to be attainable through power—and indeed, it is. Yet too often, power is misunderstood.

An all too common theme within a work environment is the mounds of work that people have on their plates at any given time. If this is something that you are experiencing, you’re not alone!

Are you stuck in a cubical or strapped to a wired headset in a call center? It can sometimes seem impossible to network while managing job responsibilities and your unhappy customers. Quite frankly, I imagine you leave some customer conversations and seek blissful solitude.

Imagine you are participating in an Olympic archery tournament. You have prepared and know how to use the sights, how to draw the bow, and how to time the release with your breathing.

Florida property subrogation is big business. It has the third-most automobiles on the road, behind California and Texas. It has the most condominium units of any state—by a country mile.

The racial reckoning of recent months has raised the bar for business leaders. It is no longer enough for them to simply understand that a diverse group of employees, managers, executives and board members creates better results.

Too many people live to blend into the woodwork, to be middle of the pack. Not outstanding enough that people try to knock them off balance, but not mediocre sufficient that their heads are on a chopping block.

Natural disasters such as hurricanes, landslides, floods, and wildfires, have become common occurrences in today’s America.

If you are in the tech, insurance, or finance industry, chances are you have already heard people talking about no-code development. But what exactly is no-code and how can your company benefit from this?

When it comes to claims and litigation management, the specific “rules of the road” likely depend on the individualized experience of the claims or litigation manager.

The Safety Hierarchy states that hazards should be mitigated first by engineering controls, secondly by guarding, and lastly by warning/training. When the first two, engineering controls and guards, fail in a manufacturing setting, a chemical release could occur.

A dear friend of mine starts out coinsurance conversations (yes, we actually sit around and talk about this sort of thing, usually with a malted adult beverage) with the following disclaimer/statement/warning: "Coinsurance is evil and must be destroyed."

In this age of disruption, all those organizations that spent many years and lots of cash to dig beautiful trenches for their useless Three Lines of Defense are being seriously damaged.