The claims decision-making process can be very complex, considering all of the different information available to adjusters for each and every claim. Adding technology into the claims workflow can help improve adjusters’ experiences and give them the right information at the right time to simplify the process.

When handling claims, a critical piece of the early investigation often involves obtaining a claimant’s recorded statement. If completed quickly and thoroughly, a statement can be a pivotal tool for assessing the validity of a claim and steering it toward early resolution.

One of the biggest challenges facing homeowners’ insurance companies in Florida during the past decade has been the rise of assignment-of-benefits claims.

Sir Isaac Newton knew a thing or two about what happens to an object in motion. One of his observations: “Change in velocity depends on the mass of the object.” If only physics was included on a driver’s licensing exam.

“Something deep in the human heart breaks at the thought of a life of mediocrity.” ― C. S. Lewis

Joint mediation sessions are increasingly rare. Possible reasons for this trend include the parties’ impatience, fear of conflict that cements a tone, polarizing presentations, and the idea that listening could signal weakness.

We live in the age of technology. Robotics and automation are all the rage, and industries everywhere, including workers’ compensation, are looking to increase efficiencies and “improve process.”

Most everyone will agree that having a vacation on the horizon is exciting. Yet 55% of Americans don’t take their all their vacation time. Americans have been conditioned to believe that fun and leisure time are less important than getting ahead and climbing the corporate ladder.

About 35 years ago in a political science class, Dr. Campbell stated, with tongue planted firmly in cheek, that “plagiarism is copying from one source, research is copying from more than one source.”

When assessing any insurance claim, the first thing a claims professional should do is look at the value of the various items in question. But when some of those items are priceless, the process becomes more complicated.

The typical adult makes 35,000 decisions each day. If you do the math (and account for seven hours of sleep), that’s about 2,000 decisions every hour — or one choice every two seconds.

If you’ve ever watched a professional tennis match, you know how much stamina the sport requires. From thigh slaps to squats to light jumps, players will do just about anything to maintain their high energy and laser-focus.

Canopius AG announced it has entered into a strategic partnership with Samsung Fire & Marine Insurance (SFMI). Under the terms of the transaction, SFMI will become a significant minority investor in Canopius.

Farmers Insurance has announced a partnership with Talespin, a company that provides virtual reality and augmented reality products for businesses, to develop a VR training curriculum that focuses on simulating workplace conversations to help employees practice key interpersonal skills.

Ever try to talk to a 14-year-old about workers’ comp? I’ve tried with my son. I typically get a blank stare for a second before I lose him to Instagram.