State Sen. Jeremy Stine, R-Lake Charles, District 27, promised to give storm victims a voice in Baton Rouge if he were elected in 2021. He went into the legislative session with the intention of creating real reform, shedding light on the industry and protecting consumers, he said, particularly the customer experience of filing a claim and getting paid what they're owed.

As another U.S. Supreme Court term wraps up, I am reminded of the incorrectly but often cited trope by law students summing up the Court's power: 'We may not always be right, but we are final!'

The Treasury Department is growing increasingly concerned that climate change is making property insurance scarce in disaster-prone areas and is looking at launching the first nationwide assessment of insurers' financial exposure to climate risk.

Why travel somewhere when you can just pop on a virtual reality headset and be immersed in that world instead? That is the promise of the so-called 'metaverse.'

Let's talk talent. Let's talk football. My columns for Insurance Thought Leadership share best practices from outside insurance. For example, Amazon in digital customer experience, and AWS in large program management.

We're heading back west for CLM's 2022 Construction Conference, and there is a lot to talk about. This year's location -- San Diego's Coronado Island -- promises a one-of-a-kind experience that's equal parts serenity and excitement.

The Insurance Information Institute (Triple-I) has expressed its disagreement with the recent rulemaking proposal 'The Enhancement and Standardisation of Climate-Related Disclosures for Investors', made by the US Securities and Exchange Commission (SEC).

According to Google, 90% of owners of multiple devices switch between screens to complete tasks. So, the importance of being able to accurately identify consumers across devices and marketing channels -- or identity resolution -- cannot be overstated.

The office of Washington Insurance Commissioner Mike Kreidler has fired a top aide who in February formally complained that Kreidler had bullied him, used crass language and was increasingly 'antagonizing staff.'

In recent years, the combination of heightened customer demands for a more seamless user experience, combined with the rise of purpose-built insurtechs, has forced insurers to accelerate their innovation cycles. Data-driven processes such as marketing, underwriting and portfolio monitoring, to name a few, require a deeper understanding of the customer, based on requests for as few data points as possible.

Aviva Canada is piloting an eco-friendly claims process, part of its plan to become a net-zero company by 2040. Notably, the company is mobilizing its efforts to respond to climate change by recycling and sorting materials during the claims process.

One of the baldest and easily disassembled misconceptions about the insurance industry is that it is staid and predictable. Active practitioners know that to remain relevant, insurance companies and their risk management partners need to be flexible, forward-looking, creative and resilient.

As NatCats increase in frequency, getting adjusters to the scene of a claim has been 'tougher than it's been in years past.' Claims experts blame economic strain and inflationary pressures, as well as to the ongoing war for talent.

We're engaged! It depends on who is saying that phrase as to what image comes into your mind, right? If it's your son, daughter, or friend you see a ring, or a wedding, maybe champagne. Or if you hear the phrase 'the engagement is off', then if it's your friend or child, you probably see tears or a gallon of Rocky Road ice cream.

Social inflation has become somewhat of a buzzword in insurance circles in recent years, especially over the past year. The phenomenon is responsible for driving up risk and the cost of claims across a range of lines, ultimately affecting insurer profitability.