What makes a claims organization successful? They tend to measure their performance using outcomes-based metrics, employ claim decision support tools such as workflow automation and predictive modeling, and use an “advocacy-based” claims model that puts employees’ needs first.

Federal safety regulators are hoping the fourth time is the charm for millions of recalled dehumidifiers that have now been linked to 450 fires and more than $19 million in property damage: Gree Electric Appliances — the manufacturer fined a record $15.45 million over the fiery dehumidifiers earlier this year — has re-announced the recall.

Blaze, inferno, and conflagration are all words that can be use interchangeably with “fire.” But, as referenced in Kia’s latest recall, the carmaker has its own term to describe the incident you never want to happen to your vehicle — “thermal event.”

Unless you have little regard for your personal safety or the safety of those in your vehicle, you generally want the doors on your minivan to remain closed while it’s in operation.

As everyone knows, the day after Thanksgiving Day is called “Black Friday.” It is the busiest retail shopping day of the year. But fewer people realize the day before Thanksgiving Day is dubbed “Blackout Wednesday” or “Drinksgiving” in some circles.

Fire crews in South Florida are urging those planning to deep fry their turkey this Thanksgiving to be cautious. With Thanksgiving this Thursday, many have deep fried turkey on their holiday menu, and fire rescue officials warned if the turkey is not properly prepared, dipping it into the deep fryer can cause an explosion.

Risk Toolbox (Parsippany, N.J.) announced at ACORD 2016 in Boca Raton, Fla., that it has published more than 200 pages of certificate-of-insurance (COI) related information on its website in order to provide a compliance resource for carriers, agents and brokers.

The events of Oct. 21, 2016 have sobering implications for the future of insurance IoT, but that shouldn’t dissuade insurers from preparing to exploit the opportunity.

A woman sustained life-threatening injuries after a car crash involving a deer in rural Kent County.

Several children remain in the hospital after a deadly crash on Halloween night. The accident happened Monday, Oct. 31 about 7:45 p.m. and caused the northbound and southbound lanes of I-475 to close for several hours between Exit 2 and Exit 4.

The homeowner who was injured in the house explosion in Fitchburg in August filed a lawsuit Friday against Sears and an appliance installation company, alleging an uncapped gas pipe led to the explosion.

A 48-year-old man was seriously injured when a large rock crashed through his windshield, causing him to hit a power pole Monday, Oct. 17, according to Walker Police.

Michigan workers and job providers continue to benefit from Michigan’s workers’ compensation system as the Department of Licensing and Regulatory Affairs (LARA) announced today that the pure premium advisory rate for workers’ compensation insurance will drop by an average of 9.3 percent in 2017.

Tesla Motors Inc Thursday sued Michigan Governor Rick Snyder and other state officials in federal court over the state’s refusal to allow the Palo Alto, California automaker to sell vehicles directly to consumers.

Michigan House members returned to work this week to decide whether they’ll give the state’s motorists a break on their highest-in-the-nation auto insurance premiums.