Modernizing Insurance Claims Payment Infrastructure for Greater Efficiency and Trust

Despite substantial advances in digitizing front-end claims processes, back-end financial infrastructure in insurance remains fragmented, outdated, and inefficient. A recent study surveying over 200 senior professionals across the U.S. and U.K. emphasizes this disconnect, with nearly 80% identifying internal complexities as a major barrier to timely payments. Particularly in the U.S., insurers face greater challenges due to decentralized funding and manual workflows, resulting in difficulty accessing funds and maintaining liquidity.

The fragmentation between claims, finance, and treasury teams exacerbates these issues, impeding accurate forecasting, liquidity management, and payment reconciliation. U.S. insurers additionally grapple with higher regulatory pressures and compliance obligations, yet outdated systems continue to expose them to errors and delays. Third-party involvement from brokers, TPAs, and banking partners further complicates matters, as lack of data integration increases delays and risk.

Encouragingly, insurers are beginning to recognize the strategic importance of a real-time financial orchestration approach. By embracing integrated financial infrastructure, insurers can automate processes, streamline compliance, avoid overfunding, and significantly improve customer trust. Early adopters are already benefiting from advanced automation and integrated payment solutions, setting a clear pathway toward a more resilient, efficient claims ecosystem.

As customer expectations and regulatory scrutiny intensify, insurers cannot afford to overlook back-end financial inefficiencies. Investing in real-time, interconnected infrastructure is no longer optional—it’s essential for insurers committed to staying competitive and maintaining trust in an evolving marketplace.