Organizations Struggle with Strategic AI Implementation, Says Gallagher’s State of the Sector Report

Gallagher’s 2023/24 State of the Sector report, based on feedback from over 2,300 professionals across 56 countries, highlights a critical oversight in the adoption of artificial intelligence (AI) within organizations. A staggering 71% of companies lack clear guidelines on AI implementation, leading to uncertainty and skepticism about its impact.

Despite this, AI adopters report potential for workload reduction and enhanced communication quality. The report also emphasizes the enduring importance of managers in communication roles, despite noted deficiencies in their skills. It suggests that targeted training and evaluation can significantly improve manager-led communication efforts, directly influencing organizational success.