The resolution of a claim involves much more than simply attending a mediation session to negotiate a settlement. The final negotiation of the settlement is often only a small percentage of actual claims activity. Yet there seems to be a greater focus among claims professionals on negotiation than on persuasion.

Cyberrisks are fast-evolving, posing an ever-changing threat to businesses. According to the annual Allianz Risk Barometer, which surveys more than 1,900 risk experts, cyberrisks have gone from 15th five years ago to now ranking as the second most important peril globally.

With the legalization of recreational marijuana, more needs to be done to warn people of the health risks, including psychosis, a speaker told insurance claims professionals Tuesday.

Many practitioners may think captive claim management is just like "regular" claim management. While most process and practices are the same or very similar, captives and alternative risk financing vehicles do have nuances and unique features and requirements that dictate processes and practices for this form of risk financing.

Smart cities are entering a new phase, as not only are city leaders readily installing digital solutions to improve efficiencies, such as cutting down the minutes spent on a daily commute, but residents are now able to use their smartphones as the keys to the city that unlock further capabilities by injecting additional data into the ‘smart’ ecosystem, according to a 2018 report from the McKinsey Global Institute.

Did you hear the one about the woman who took her car to the shop to have the back bumper repaired and was told there was so much damage to the opposite end—which wasn’t even affected in the collision—that the insurance company declared it a total loss?

Climate change is one of the most complex risks facing society today because of its impact on the wider economic and corporate landscape.

Delivering exceptional customer experience requires near-real-time service when a customer has a new claim. In a market that has the highest customer acquisition costs, it’s paramount for property and casualty insurers to keep the customers they have by making their experience as positive as possible.

The ability to communicate effectively with all levels of colleagues and clients is one of the most important skills you can have to lead to success. In today’s high-tech and high-speed world, communication is more important than ever.

First, we should unequivocally state that the incident discussed here did not occur at a Waffle House. That little bit of information alone should be enough to make the risk management team at that august 24-hour a day institution jump for joy.

The industry used to be a tech laggard. No more. Though there’s still much work to be done, most insurers are now better-positioned to capitalize on their investment in technology.

Studies have found insurance companies to be among the most despised service industries, but few customers resort to making physical threats against a provider.

Certain underwriters at Lloyd’s of London, insurance agencies, and Lloyd’s syndicates have been taken to court.

State Farm will continue to use drones in its insurance operations. The insurer was granted a first-of-its-kind national waiver by the Federal Aviation Administration that will allow drone operations over people and flights beyond a pilot’s visual line of sight through November 2022.

While every carrier manages claims operations in a slightly different way, there are three consistent technology setups currently in practice: Green Screen, Home-Grown and Modern.