The promise of artificial intelligence in the insurance industry is threefold: To help insurers get deeper insights into their business and make better decisions. To automate insurer processes and decision-making for increased efficiency and reduced cost.

California regulators are embracing a General Motors recommendation that would help makers of self-driving cars avoid paying for accidents and other trouble, raising concerns that the proposal will put an unfair burden on vehicle owners.

Technological automation is going to significantly change the composition of Canada’s property and casualty insurance industry, reducing the workforce by up to 30% to 40% between the next five to 10 years, predicts RSA Canada president and CEO Martin Thompson.

Incumbent insurance and reinsurance firms could be relegated if tech-savvy, customer focused players like Amazon or Google decide to enter the sector in a meaningful way, and it looks like at least one of these giants is preparing its first foray.

Insurtech startup Betterview, a service provider for capturing and analyzing data from drones, has announced a commercial drone inspection package for insurers.

Embedded video technology leader Vidyo, in collaboration with Efma, an association of 3,300 retail financial services companies in more than 130 countries, today released its 2017 research study documenting the insurance industry’s transformative turn to video-enabled services.

Eight years after launching its self-driving “moon shot,” Waymo, a k a Google’s driverless car company, is having its Neil Armstrong moment.

Autonomous vehicles should only have to be “moderately better” than human drivers before being widely used in the United States, an approach that could save thousands of lives annually even before the technology is perfected, according to a new report from RAND Corporation.

The driver of a semi-truck was apparently at fault in an accident Wednesday afternoon involving a driverless shuttle bus operating in Las Vegas, police say.

OEM and insurer telematics first notice of loss systems will soon reduce the volume seen by uncertified collision repairers, Certified Collision Group CEO Bruce Bares predicted Thursday. Bares said both OEMs and insurers will roll out the telematics to detect a crash and try to sell the customer on a shop within their network — but both entities will only push OEM-certified repairers.

Jennifer Smith doesn’t like the term "accident." It implies too much chance and too little culpability. A "crash" killed her mother in 2008, she insists, when her car was broadsided by another vehicle while on her way to pick up cat food.

Despite a nationwide advertising blitz for mobile auto insurance apps and widespread use of digital channels to purchase insurance, U.S. auto insurance customers have been slow to adopt digital claims reporting, according to the J.D. Power 2017 U.S. Auto Claims Satisfaction Study, released today.

A new insurance paradigm and renaissance is being crafted regardless of whether incumbents choose, or are able, to play in this area. It is a shifting future, one that is reinvigorating an industry that has decades of tradition.

CCC, which also has developed a damage analysis system based on telematics data from the actual crash, announced Monday a service in which an artificial intelligence would classify vehicles as total losses based upon “a single photo.”

Progressive Insurance has launched a Flo Chatbot on Facebook Messenger to communicate with policyholders and offer quotes to prospective customers on social media.