On a typical day, about 80,000 American drivers have accidents serious enough to warrant calling their insurers. After the initial shock comes a predictable sequence of worries: Was anyone hurt? Am I at fault?

In most insurance companies, it is time to take out the 2020 budget and see where line items need to move for next year. Did the claims organization meet objectives?

Across commercial insurance, from auto liability to workers’ compensation, claims that involve a bodily injury tend to follow a common life cycle from the moment a claim is opened until the date it is resolved.

As Carl Jung succinctly pointed out: “Thinking is difficult; that’s why most people judge.”

The concept of Extended Reality (XR) conjures up images of virtual computer worlds built as an escape from everything around us. Considering what 2020 has been like so far, that might seem pretty attractive, but extended reality provides us so much more than just an escape.

Insurers should be tailoring their claims payment options to the type of claim a policyholder has, a U.S. payment provider said during a recent webinar.

Instacart, Netflix, Zoom. It’s hard to imagine our lives without the companies that provide digital experiences and services so we can continue with our everyday lives amid the pandemic.

Peanut butter and jelly. Bacon and eggs. Coffee and cream. It’s hard to imagine one without the other. In fact, most would agree that they’re better together than apart. When it comes to business, the same can be said of great partners.

“Much the same, yet completely new.” This was the subtitle of BAE System’s report into ‘Insurance fraud trends in 2020’ and an effective summary of how the fraud landscape has changed.

Ford is giving new car buyers a way to save money on insurance now that millions of Americans are working from home and driving less than they were before the coronavirus hit the U.S.

Commercial insurance faces a growing claims adjuster staffing gap. On the retirement end, there’s a rising tide of experienced adjusters leaving the profession.

While the processing of inbound and outbound payments in insurance isn’t exactly known for its speed, there are significant advancements being made by both insurers and solution providers to hasten delivery of payments and expand payment options.

Distracted driving and major speeding violations are on the rise, and technology will play a key role in helping to keep drivers safe and shaping the auto insurance customer experience, according to a new report from LexisNexis Risk Solutions, a provider of advanced analytics services for businesses and governmental entities.

Today’s underwriting environment is under constant siege. New and emerging risks are mandating new underwriting and portfolio risk management techniques that demand improved or enhanced technologies to bolster performance.

By now, most P&C insurance providers are well aware of the customer experience and efficiency benefits of digitizing their customer-facing processes. Yet partially rather than fully digitized claims processes remain the norm for many carriers, who don’t necessarily draw a clear connection between digitizing and the company’s fundamental raison d’etre: turning a profit.