
Amy Radin, transformation strategist and author of The Change Maker’s Playbook, shares her insights on how businesses must rethink change management to thrive in the AI era. Speaking with Insurance Thought Leadership, Radin explains that traditional, top-down approaches to organizational change are outdated. Instead, leaders must adopt strategies inspired by social movements—starting small, building networks, and uniting teams around a common vision.
Radin emphasizes the importance of empowering employees, fostering collaboration across silos, and embracing experimentation as a means of driving innovation. Rather than focusing on hierarchical authority, today’s leaders should create cultures of curiosity, transparency, and adaptability. These changes are critical, especially in the wake of advancements in AI, robotics, and data analytics. She warns against viewing AI as a mere cost-cutting tool, highlighting its potential to augment creativity and expand human capabilities.
Drawing lessons from her experience as an executive at companies like American Express and Citi, Radin advocates for a customer-first mindset. Leaders should focus on deeply understanding customer needs, creating frameworks for experimentation, and encouraging collaboration across departments. Failure should be reframed as an opportunity for learning, enabling iterative improvements that lead to transformational outcomes.
Radin’s innovative approach underscores the need for insurance companies and other organizations to reframe their approach to change. By engaging employees at all levels and promoting a shared sense of purpose, businesses can navigate disruption and build lasting success in an increasingly complex world.