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AI And Discrimination In Insurance

This past summer, a group of African-American YouTubers filed a putative class action against YouTube and its parent, Alphabet. The suit alleges that YouTube’s AI algorithms have been applying “Restricted Mode” to videos posted by people of color, regardless of whether those videos actually featured elements YouTube restricts, such as profanity, drug use, violence, sexual assault or details about events resulting in death.
December 15, 2020 Technology




Avoiding Culture Clashes

Conducting a potential fraud investigation of a company’s own insured is a sensitive task. It can be further complicated by not taking into account an insured’s cultural background, which in some cases can make conduct look suspicious even when it’s not. On the other hand, cultural practices may also provide clues about actual improper conduct.
December 14, 2020 Fraud

Innovating Our Way Out Of A Crisis

There are a few things we may never see again thanks to COVID-19. Free samples at the grocery store, infrequent cleaning of subway cars, cramped conference rooms, packed elevators, communal office pies and cakes, stigma around sick days and working from home, plastic ball pits for toddlers, buffet restaurants, paper menus, shaking (too many) hands and unpackaged dinner mints (okay, maybe those aren’t a thing any more), to name a few.
December 14, 2020 Legislation & Regulation



Managing Third Party Auto Claim Trends During COVID-19

Fewer cars on the road, increasing accident severity, an uncertain economy—these are just a few of the unprecedented challenges the auto insurance industry has faced in 2020. Now, third party liability insurers are seeking the best method to adapt to this ever-changing situation.
December 11, 2020 Auto Liability





COVID-19 Claims And Risk Exposure Trends

The coronavirus pandemic and resulting lockdowns have significantly impacted commercial and specialty lines of insurance, both in terms of claims volumes and financial losses. The rapid spread of COVID-19 in the first half of 2020 caused drastic lockdowns, forcing the closure of businesses, cancellation of events and a general curtailment of economic activity around the globe.
December 9, 2020 Risk Management