Frustrating Digital Claims Processes Keep 20% of Consumers from Filing
A recent Insurity survey highlights the importance of blending digital convenience with human support to enhance policyholder satisfaction and claims experiences.
June 24, 2025
Auto
Insurance Industry
Property
Technology
Inside the Auto Glass Fraud Crisis
Auto glass scams are costing U.S. drivers billions, fueled by deceptive 'free' repairs and AOB schemes. Insurers and lawmakers are responding with pre-inspection programs and tougher penalties.
June 23, 2025
Auto
Fraud
Legislation & Regulation
Litigation
Florida
Kentucky
Utility and AI Apps Dominate as Distracted Driving Habits Shift in 2024
CMT's 2024 report reveals a shift in distracted driving habits, with fewer drivers using phones but a surge in utility and AI app usage behind the wheel.
June 12, 2025
Auto
Insurance Industry
Risk Management
Technology
Massachusetts
Personal Auto Insurance Sees Strongest Underwriting Year Since COVID Disruptions
The U.S. personal auto insurance sector posted a 95.3 combined ratio in 2024-its best underwriting result since COVID-driven by rate increases and improved loss ratios.
June 12, 2025
Auto
Insurance Industry
Legislation & Regulation
Litigation
AI Agents Now Handle Insurance Policies from Quote to Claim with Sure’s New Protocol
Sure introduces its Model Context Protocol, enabling AI agents to autonomously quote, bind, and service insurance policies with integrated compliance and multi-carrier support.
June 11, 2025
Auto
Insurance Industry
Property
Technology
Texas
Investigators Say Central California Carjacking Was Staged as Insurance Fraud
A reported van theft involving $60,000 in merchandise near Madera, California was revealed to be a staged event for insurance money, authorities say.
June 4, 2025
Auto
Fraud
Insurance Industry
Property
California
Teen Driver Crash Fatalities Spike During Summer Months, AAA Warns
Fatal crashes involving teen drivers increase sharply during the summer, with AAA urging parents to prioritize driver education and limit distracted driving.
June 4, 2025
Auto
Education & Training
Risk Management
Technology
Lafayette Parish Crash Leads to $10 Million Insurance Fraud Investigation
Authorities in Louisiana arrested three men accused of staging a crash that led to nearly $10 million in fraudulent insurance claims involving juveniles.
June 4, 2025
Auto
Fraud
Insurance Industry
Litigation
Louisiana
Louisiana Lawmakers Push Through Major Tort Reforms Targeting Legal System Abuse
Five tort reform bills passed in Louisiana aim to reduce legal system abuse, lower insurance premiums, and establish fairer standards for civil litigation and auto claims.
May 28, 2025
Auto
Insurance Industry
Legislation & Regulation
Litigation
Louisiana
Property and Casualty Insurance Sees Best Underwriting Year Since 2013
The U.S. property and casualty insurance industry posted a 96.5% combined ratio in 2024, driven by a sharp recovery in personal lines and improved property performance.
May 9, 2025
Auto
Liability
Property
Workers' Compensation
Motorcycles Help Beat Traffic but Safety Must Stay in the Fast Lane
Motorcycles can significantly reduce congestion, but riders and drivers alike must prioritize safety, especially in states where lane splitting is legal or gaining ground.
May 8, 2025
Auto
Education & Training
Legislation & Regulation
Risk Management
California
Montana
Utah
States Move to Require Speed-Limiting Tech for High-Risk Drivers
In response to rising traffic deaths, several U.S. states are advancing legislation requiring speed-limiting devices in vehicles driven by repeat offenders or high-risk drivers.
May 7, 2025
Auto
Legislation & Regulation
Risk Management
Technology
California
District Of Columbia
Georgia
New York
Virginia
How Insurers Can Win Back Consumer Trust in AI-Driven Claims
As AI transforms P/C insurance, many consumers remain wary. Insurers must clearly explain how AI improves claims, pricing, and service to earn customer confidence.
May 7, 2025
Auto
Insurance Industry
Property
Technology
Lawsuits Target Auto Insurers and Carmakers Over Secret Driver Data Collection
Major lawsuits are shedding light on how insurers and automakers collect, share, and monetize driver data-often without the consumer's clear consent or knowledge.
May 1, 2025
Auto
Legislation & Regulation
Litigation
Technology
Florida
Texas
Final Defendant Receives Sentencing in $300K Pennsylvania Auto Insurance Fraud Case
Three individuals sentenced for running a Cumberland County auto insurance scam involving identity theft, fraudulent claims, and over $300,000 in illegal payouts.
April 28, 2025
Auto
Fraud
Insurance Industry
Litigation
Pennsylvania
