Handling the Unreasonable Claimant: How To Replace Fantasy With Reality
From an early age, we learn through literature and movies that fantasy is attainable. A young woman living in obscurity and neglect can slip on glass shoes and ride a pumpkin to the castle to marry a prince. Is it any wonder that a claimant might expect a soft-tissue injury to generate a windfall?
June 20, 2019
Education & Training
The Anatomy Of A Cyber Incident Response: Best Practices For Insurance Claims Professionals Handling Data Breach Losses
Companies dedicate significant resources to avoiding data breaches and managing other cyber risks. As a result, cybersecurity is a growing field within larger corporate IT, and has caught the eye of senior management.
June 17, 2019
Education & Training
Excess & Surplus Lines
Stemming The Silver Tsunami In Insurance
The insurance industry is male, pale, and stale. Thats the unfortunate stigma attached to what is actually one of the most “fascinating and noble” industries in the financial services sector, according to Jon Loftin, president and CEO of MJ Insurance, one of the largest privately-held insurance agencies in the US.
June 13, 2019
Education & Training
Beware Of "Absolute" Insurance Policy Wording
In July 2009, a partner in a prominent law firm authored an editorial that appeared in the firms monthly digest of recent appellate decisions. The editorial discussed "absolute exclusions."
June 12, 2019
Education & Training
Liability
Litigation
Allstate Jobs To Blossom In Irving, Texas Thanks To New Incentives
About 1,300 new Allstate jobs opportunities will be opening up in Irving, Texas. This is a part of a broader $11 million capital investment made into the region, according to a recent announcement by Texas Governor Greg Abbott.
June 5, 2019
Education & Training
Texas
8 Claims Practices That Risk Managers Should Absolutely Stop Doing Now
If you are a lucky risk manager, you may never have to manage a property damage or business interruption claim. But we buy insurance for protection from that unknown loss.
June 5, 2019
Education & Training
Risk Management
Why Cant We Focus Anymore?
“Everything is designed to make us hooked and stay a little longer, or worse, distracted a little bit more.” We dont always have what it takes to shut the noises in the background.
June 5, 2019
Education & Training
Sidewalk Defects And Municipal Liability: In Most States, Size Matters
Insurance claim files are overflowing with losses involving individuals injured when they trip and fall over cracked, broken, or uneven municipal sidewalks.
May 30, 2019
Education & Training
Subrogation
The Power Of User Experience: How To Simplify The Claims Decision-Making Process
The claims decision-making process can be very complex, considering all of the different information available to adjusters for each and every claim. Adding technology into the claims workflow can help improve adjusters’ experiences and give them the right information at the right time to simplify the process.
May 24, 2019
Education & Training
The Art And Science Of Taking Recorded Statements
When handling claims, a critical piece of the early investigation often involves obtaining a claimants recorded statement. If completed quickly and thoroughly, a statement can be a pivotal tool for assessing the validity of a claim and steering it toward early resolution.
May 20, 2019
Education & Training
Factoring In The AOB Equation: The Latest Litigation Trend
One of the biggest challenges facing homeowners insurance companies in Florida during the past decade has been the rise of assignment-of-benefits claims.
May 16, 2019
Education & Training
Litigation
Property
Florida
Objects In Motion: Defending The Tractor-Trailer Versus Passenger Vehicle Rear-End Collision
Sir Isaac Newton knew a thing or two about what happens to an object in motion. One of his observations: “Change in velocity depends on the mass of the object.” If only physics was included on a drivers licensing exam.
May 15, 2019
Auto
Education & Training
Liability
Excellence Is Obsolete: Redefining The Standard For Success
“Something deep in the human heart breaks at the thought of a life of mediocrity.” ― C. S. Lewis
May 14, 2019
Education & Training
Making The Case For Private Mediation Sessions
Joint mediation sessions are increasingly rare. Possible reasons for this trend include the parties impatience, fear of conflict that cements a tone, polarizing presentations, and the idea that listening could signal weakness.
May 14, 2019
Education & Training
Litigation
Tales From A Truck Driver: Lack Of Human Touch Will Kill Workers Comp
We live in the age of technology. Robotics and automation are all the rage, and industries everywhere, including workers compensation, are looking to increase efficiencies and “improve process.”
May 10, 2019
Education & Training
Workers' Compensation



