First, we should unequivocally state that the incident discussed here did not occur at a Waffle House. That little bit of information alone should be enough to make the risk management team at that august 24-hour a day institution jump for joy.

The industry used to be a tech laggard. No more. Though there’s still much work to be done, most insurers are now better-positioned to capitalize on their investment in technology.

Studies have found insurance companies to be among the most despised service industries, but few customers resort to making physical threats against a provider.

Certain underwriters at Lloyd’s of London, insurance agencies, and Lloyd’s syndicates have been taken to court.

State Farm will continue to use drones in its insurance operations. The insurer was granted a first-of-its-kind national waiver by the Federal Aviation Administration that will allow drone operations over people and flights beyond a pilot’s visual line of sight through November 2022.

While every carrier manages claims operations in a slightly different way, there are three consistent technology setups currently in practice: Green Screen, Home-Grown and Modern.

"Even as we focus on preventing and deterring malicious cyber activity, we must also maintain resilience as events occur.… By applying lessons learned from past incidents we can improve management of future cyber incidents and enhance the country’s cyber-resilience."

Cyber threats pose a nearly immeasurable risk to an industry based on stored private information. Dark Overlord is the name of an individual or group behind what may be a massive cyberattack on insurance companies.

The city of Los Angeles is suing International Business Machines Corp.’s Weather Channel unit, accusing the company of misleading consumers about how their location data was being used.

As we enter the final year of this decade, the list of concerns that will keep risk managers up at night continues to grow.

In 2018, insurtech investment and interest from insurers in technology solutions appeared to keep up with trends seen in previous years, though not all segments of the insurance industry have seen equal enthusiasm for value propositions that aim to improve business processes.

A recent California court decision highlights the fact that many policyholders who use drones may be unaware they do not have liability coverage for their use under their commercial general liability policies.

Like many local wildfire victims, Larry Spanier would like to rebuild his home in the Fountaingrove neighborhood that was burned to the ground in the October 2017 blaze.

Have you ever heard yourself saying those words? “Why bother speaking up? It won’t do any good.” Or, “I’ve tried speaking up in the past, and no one cared.” Or, “Speaking up isn’t valued around here. I’ll just keep my head down and do my job.”

European insurance companies are boosting their investments in green energy at the same time that they’re letting go of certain carbon intensive businesses. This move is being made for the purpose of doing their part to cut back on risks associated with climate change.