Man And Machine, Teaching Each Other

The rise of artificial intelligence is gaining momentum, and, coupled with data collection on an unprecedented scale, it heralds a new age of insights for industries like insurance.
August 21, 2017 Risk Management Technology

Litigation Loans: War Chest For Plaintiffs, Invite To Fraud

A concerning trend in claims management and civil litigation that will have a major impact on insurance fraud is the emergence of “investments” in personal-injury litigation by third-party lenders. Traditionally, personal-injury attorneys finance suits from their own pocket. That includes costs of taking a personal-injury civil matter to trial. Filing fees, process servers, stenographers and expert fees are a risk borne by the plaintiff’s attorney.
August 18, 2017 Litigation Risk Management

Proposed Model Law Could Beef Up U.S. Insurers’ Cyber Risk Management

New cyber-related obligations being proposed south of the border, if approved, could promote more rigorous cyber risk management practices in the U.S. insurance market, Fitch Ratings suggests.
August 18, 2017 Excess & Surplus Lines Risk Management Technology

Citizen Advocacy Group Wants Auto Insurers To Be Investigated For Steering

Texas Watch, a non-partisan citizen advocacy organization, has asked the Texas Department of Insurance (TDI) to investigate the insurance industry’s “corner cutting automobile repairs.”
August 16, 2017 Auto Risk Management Texas

They Got Hurt At Work — Then They Got Deported

At age 31, Nixon Arias cut a profile similar to many unauthorized immigrants in the United States. A native of Honduras, he had been in the country for more than a decade and had worked off and on for a landscaping company for nine years.
August 16, 2017 Fraud Legislation & Regulation Risk Management Workers' Compensation Florida

Think Differently: How Claims Departments Are Becoming Innovation Breeding Grounds

Channeling Apple’s iconic marketing slogan in a headline (some would argue a more grammatically correct version) necessarily means turning to the company’s legendary leader Steve Jobs for one of his memorable quotes on innovation: “To turn really interesting ideas and fledgling technologies into a company that can continue to innovate for years, it requires a lot of discipline.”
August 10, 2017 Auto Fraud Property Risk Management Technology

Nationwide Will Pay $5.5M Over Security Breach

Nationwide might be back on your side. The insurance company has agreed to pay $5.5 million and take other steps to protect customers’ identity as part of a settlement with New Jersey and 31 other states, officials said Wednesday.
August 10, 2017 Risk Management Technology New Jersey

Farmers Claims Investigators Get Class Certification In Overtime Case

Three hundred Farmers Insurance claims investigators have been conditionally certified as a class in their quest to prove they shouldn’t be exempt from overtime.

August 9, 2017 Litigation Risk Management

Work Perk: More Companies Expected To Offer Pet Insurance

Tim Bailey shares his lower Manhattan office with Zeek and Zadie, his two pet dachshunds. "We as a company have from the very beginning pushed to be very pet-friendly," said Bailey, director of operations for Bond Collective, which leases shared office space to start-ups and other companies.
August 9, 2017 Risk Management

Your Insurance Adjuster May Soon Be A Drone Or An App

Your insurance agent may start looking a bit more … robotic in the months and years to come. As we continue to inhabit an increasingly digitized world, a growing number of our interactions will be not with our fellow humans, but with machines.
August 7, 2017 Auto Property Risk Management Technology

Aviation Insurer’s Success Based On Knowledgeable Claims Team

Aviation has a huge presence in America. The industry supports more than 10.5 million jobs in the US annually and there are almost 40,000 US, private or public airports across the country, catering to more than 2.5 million domestic and international flight passengers every day.
August 4, 2017 Excess & Surplus Lines Risk Management

Florida’s Citizens Insurance Solicits Claims Adjustment Firms In Preparation For Hurricane Season

Citizens Property Insurance Corp. has found another 315 claims adjusters to deploy after the next major hurricane — hopefully reducing long waits for customers who will be eager to get paid and start making repairs.
August 4, 2017 Catastrophe Property Risk Management Florida

Practical Lessons For Managing Cyberrisks

Of all the dangers that consume risk managers’ thoughts, cybersecurity is arguably the most intangible. It is difficult to truly “see” the many factors that can cause breaches or attacks, which often leaves cyberrisk confined to the realm of hypothetical and worst-case scenarios.
August 3, 2017 Risk Management

Biometrics On The Rise As Insurers Look For Smoother Experience

Biometrics, or the measurement and analysis of unique physical or behavioral characteristics as a means of verifying personal identity, is being explored across financial services. The insurance industry is no exception, as carriers work to familiarize themselves with the latest emerging technology that encompasses everything from fingerprints to voice to facial structure.
August 1, 2017 Risk Management Technology

Lawsuit Says Wells Fargo Auto Insurance Charges Were A Fraud

A new lawsuit accuses Wells Fargo & Co (WFC.N) of racketeering violations and fraud after the bank admitted to charging several hundred thousand borrowers for auto insurance they did not ask for or need, causing many delinquencies.
August 1, 2017 Auto Litigation Risk Management
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