Frustrating Claims Processes Drive Policyholders to Avoid Filing and Consider Switching Insurers
A new survey finds 22% of consumers skip filing claims due to complex processes, while 64% would switch insurers for a smoother digital experience.
May 28, 2025
Insurance Industry
Property
Risk Management
Technology
Connecticut Bans AI Claim Denials and Caps Rate Hikes in Sweeping Health Insurance Reform
Connecticut’s Senate Bill 10 curbs AI-driven claim denials, tightens rate hike rules, and expands patient protections, with major reforms taking effect October 1, 2025.
May 28, 2025
Insurance Industry
Legislation & Regulation
Life & Health
Technology
Connecticut
How AI Can Help Insurers Detect and Cut Down on Fraud
With advanced analytics and pattern recognition, AI could help P&C insurers save up to $160 billion annually by detecting both soft and hard fraud more effectively.
May 28, 2025
Fraud
Property
Risk Management
Technology
New Insurance Operations Designation Targets Efficiency and Service Excellence
The Institutes has introduced the Associate in Insurance Operations designation to standardize training, enhance efficiency, and elevate service across insurance operations teams.
May 28, 2025
Education & Training
Insurance Industry
Risk Management
Technology
Why Intelligent Operations Are Now Essential for Insurance Carriers
As legacy systems strain under rising demands, insurers are turning to AI-driven operations to reduce costs, improve customer satisfaction, and future-proof their business models.
May 24, 2025
Education & Training
Insurance Industry
Risk Management
Technology
Cyber Threats Stabilize as Active Insurance Drives Down Claims and Losses in 2024
Coalition’s 2025 Cyber Claims Report shows stable claim trends amid rising cyber threats, with Active Insurance reducing claim frequency and boosting policyholder resilience.
May 21, 2025
Education & Training
Insurance Industry
Risk Management
Technology
What the NCCI AIS 2025 Revealed About the Future of Workers Compensation
The NCCI AIS 2025 conference revealed how workers comp is staying strong amid economic uncertainty, with trends in claim frequency, medical use, and emerging industry risks.
May 21, 2025
Insurance Industry
Risk Management
Technology
Workers' Compensation
AM Best Warns Insurers Could Face Risk Modeling Challenges After NOAA Ends Disaster Data Updates
AM Best says NOAA’s decision to retire its billion-dollar disaster database could hinder insurers’ ability to track secondary perils and price risk effectively.
May 21, 2025
Catastrophe
Insurance Industry
Risk Management
Technology
How Insurers Can Tackle Tech, Process and Organizational Debt to Drive Innovation
Insurers face more than just outdated technology — process and organizational debt also hold them back. Tackling all three is key to modernization and customer value.
May 19, 2025
Education & Training
Insurance Industry
Risk Management
Technology
How Property and Casualty Insurers Can Combat Fraud with AI-Driven Multimodal Technology
AI-powered multimodal tech is helping property and casualty insurers detect fraud more accurately across the claims cycle, potentially saving billions and lowering premium costs.
May 13, 2025
Fraud
Insurance Industry
Property
Technology
Newark Flight Delays Return Amid Telecom Failures as FAA Pushes System Upgrades
A telecom issue at Philadelphia’s radar facility triggered Newark flight delays again, highlighting ongoing infrastructure gaps and sparking urgent FAA upgrade plans.
May 12, 2025
Legislation & Regulation
Litigation
Risk Management
Technology
New Jersey
New York
Pennsylvania
Why Data Exfiltration Has Replaced Ransomware as the Top Cyber Threat
As ransomware attacks evolve, data theft has overtaken system encryption as the primary threat, driving up cyber insurance claims and shifting insurer response strategies.
May 12, 2025
Insurance Industry
Litigation
Risk Management
Technology
Rethinking Empathy in Insurance Amid the Rise of AI and Automation
Empathy in insurance is evolving as AI and digital tools grow more capable, forcing the industry to redefine how compassion and service are delivered in modern claims handling.
May 12, 2025
Education & Training
Risk Management
Technology
Insurers Prioritize Claims Over Underwriting in Anti-Fraud Tech Use
While most U.S. insurers use technology to detect claims fraud, fewer are leveraging these tools for underwriting or internal fraud, a new survey reveals.
May 12, 2025
Fraud
Insurance Industry
Technology
Underwriting
Cybercrime Rings Are Stealing Billions in Government Aid Using Stolen American Identities
Organized cybercriminals, including foreign nation-state actors, are exploiting U.S. aid programs using stolen identities, with losses potentially nearing $1 trillion annually.
May 12, 2025
Catastrophe
Fraud
Legislation & Regulation
Technology
