As enthusiasm grows for apps that help injured workers navigate the workers comp claims and recovery processes, the technology is evolving past downloadable programs to include web-based platforms that can be accessed from a wider range of devices.

School may be out for summer, but CLM’s Claims College is right around the corner. Taking place Sept. 7-10, 2022 in Baltimore, Claims College can help you meet your professional goals while helping you establish great connections and relationships within your cohort.

It was, in my opinion, one of the best sessions at this year’s Annual Insights Symposium produced by NCCI last month. ‘Human Factors -- Expanding the Science of Predictive Analytics and Artificial Intelligence (AI),’ was presented by James Guszcza, Research Affiliate with the Center for Advanced Study in the Behavioral Sciences at Stanford University.

Some good news on the deepfake front: Computer scientists at the University of California have been able to detect manipulated facial expressions in deepfake videos with higher accuracy than current state-of-the-art methods.

With the spring season known to bring the most dangerous storms and damaging tornados, the next few months are likely to see continual and damaging weather events across the U.S.

Earthquakes, storms, floods and droughts -- the number of recorded loss events resulting from natural disasters has been increasing for some years now. However, some insurers that are using more traditional risk assessment methods are finding the emerging risk landscape too unpredictable.

Climate change is one of the most pressing issues in the insurance industry today, but forward-thinking insurers have found the way to combat it: AI.

When property & casualty insurers peer into the future of claims operations, most envision digital technologies playing a dominant role. Although digital transformation is occurring and necessary in claims departments, there will always be a need for the human touch, especially on more complex losses.

The U.S. government’s road safety agency has dispatched a team to investigate the possibility that a Tesla involved in a California crash that killed three people was operating on a partially automated driving system.

Data visualization has become an increasingly important tool for understanding and communicating complex risks and informing plans to address them.

Like so many other industries, insurance is becoming increasingly data-driven. Data, of course, has always been an important resource for decisions on claims, risk, and coverage.

With wildfires becoming bigger and more destructive as the West dries out and heats up, agencies and officials tasked with preventing and battling the blazes could soon have a new tool to add to their arsenal of prescribed burns, pick axes, chain saws and aircraft.

A recent study by IBM and the Ponemon Institute quantifies the rising cost of data breaches as workers moved to remote environments during the coronavirus pandemic. According to the report, an average data breach in 2021 cost $4.24 million – up from $3.86 million in 2020. However, where remote work was a factor in causing the breach, the cost increased by $1.07 million.

Metaverse skeptics fear the prospect of unprotected data and large-scale user surveillance on a scale never seen before.

Any technology that enables the gathering of consumer information can deliver opportunities for organizations—more effective marketing, better customer service and increased sales, for example. It can also present risks of invading privacy.

The insurance industry, which relies heavily on repeatable processes, is embracing robotic process automation (RPA). Gartner projects that global RPA software spending will reach $2.4 billion in 2022.

Blockchain technology is making inroads in the insurance sector. Used to automate and streamline processes for paying claims, blockchain is being embraced by more and more insurance entities looking for streamlined transactions.