NFPA 921 Standards Have Changed: What Every Claims Adjuster Should Know

In 1992, the National Fire Protection Association created a set of investigative guidelines that was published as ‘NFPA 921: Guide for Fire and Explosive Investigations.’ The guide is widely used by both public and private fire investigators.
October 1, 2021 Education & Training Subrogation

Know What You Know

Ignorance is dangerous. This much has been observed by leaders, educators, and philosophers through the millennia.
September 22, 2021 Education & Training

The Talent Crisis — And Opportunity

A recent survey by PwC found that nearly two-thirds of employees in the U.S., including executives, are looking for a new job. That number is stunning.
September 15, 2021 Education & Training Risk Management

Wawanesa Reports Spike In Fake Insurance Job Postings

As insurers work hard to hire new talent, they are struggling with fraudsters in their way.
September 14, 2021 Education & Training

The Current Status Of Bad-Faith Claims Involving Insurance In Michigan

The availability of causes of action under Michigan law premised on an insurer’s bad faith has generated significant confusion for several decades.
August 18, 2021 Education & Training Litigation Michigan

Four Ways Coronavirus Will Continue to Change the Way Americans Work

It will be decades (or more) before we will have a real grasp on all of the ways coronavirus has affected us. But, as many of us are adjusting to our ‘new normal,’ we’re already beginning to see how COVID-19 is changing the way we work.
August 11, 2021 Education & Training

Creating Empathetic Customer Experience

After more than a year of watching the world change radically, consumers need three things: security, comfort and support. In other words, they need empathy and understanding from brands they trust — and from their insurance providers most of all.
August 10, 2021 Education & Training

1-In-100-Year Floods Happening So Often, The Term May Change

Recent deadly flooding events around the world are evidence of the planet’s changing relationship with precipitation as global temperatures continue to warm, according to environmental experts.
August 5, 2021 Catastrophe Education & Training

True Evolution in Insurance? Not Yet

More insurtech startups were launched in the last two years than in the previous 10. The brightest minds are developing new ideas and forging new paths in the insurance industry, but the reality is that significant change is a little further down the line.
July 29, 2021 Education & Training

How Unemployment Insurance Fraud Exploded During the Pandemic

A Bronx man allegedly received $1.5 million in just ten months. A California real estate broker raked in more than $500,000 within half a year. A Nigerian government official is accused of pocketing over $350,000 in less than six weeks.
July 26, 2021 Education & Training

How Wildfires Can Create Their Own Weather

This year has seen a brutally hot, dry summer in the Western U.S., with hundreds of heat records broken amid an unprecedented drought that has created a tinderbox for ferocious wildfires.
July 23, 2021 Education & Training

Climate Change and Tornadoes: Any Connection?

Climate change may be the existential threat of our lives, yet when it comes to in-your-face weather, tornadoes are in a class of their own.
July 19, 2021 Education & Training

Rethinking Our Approach, Our Assumptions

A client has hired you to offer sound, legal advice; to represent him zealously. Naturally, as an esteemed lawyer, you rely upon your years of experience, historical judgment, and legal acumen.
July 15, 2021 Education & Training Litigation

Risks and Rewards: Be True to Yourself

Graduating from Northeastern University with the desire to join a multinational corporation — and a mountain of school debt — Danielle Larsen, a speaker at Women in Insurance Chicago, came across a job opportunity that would prove to be a crossroads in her life. Swiss Reinsurance Company Ltd. was hiring for a position in Mexico City.

‘I was seeking an international experience, but it wasn’t a popular approach to take an entry-level opportunity at what would be essentially a very low salary,’ said Larsen, now Head P&C BM Bratislava, director, Property & Casualty Business Management at Swiss Re.
July 12, 2021 Education & Training

Bringing True Diversity, Equity, and Inclusion to Claims

Diversity, equity, and inclusion (DEI) are words that have become increasingly prevalent within the insurance community. Yet, to make a meaningful impact, organizations must be intentional in how they approach DEI and prioritize inclusion and equity at all levels.
July 9, 2021 Education & Training
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