Biases fall into two general categories: our biases and the biases of others. Biases in our actions or perception tend to occur unconsciously. It is interesting to note that people tend to believe that their own perceptions reflect reality, and if others tend to see things differently (disagree with our position or thinking), then they must be biased.

As a result of their large number, Baby Boomers have dominated the business world for the last few decades. Although Gen Xers will increasingly fill positions of power, with their population 25% smaller than that of Boomers and Millennials, they will never have the same numbers as Boomers and Millennials.

If we want to capture the hearts and minds of our clients, stop being viewed as commodities, and instead be brands worth loving, excellent customer experience (CX) is the pathway to success.

Every summer, Gallagher’s offices open its doors to more than 400 interns across the country. For nine weeks, young professionals learn alongside experienced sales producers and consultants. They give presentations, shadow client meetings, participate in sales challenges and prepare mock proposals.

As we head into what is predicted to be an active hurricane season, we can expect major property damage to hit the industry again. But as virtual adjusting and predictive analytics continue to disrupt the claims space, mega property claims remain stubbornly analog.

This is the first in a series of articles dealing with construction defect claim fundamentals. In it, we address the trigger of coverage in construction defect claims.

We are all in this together, a common expression of solidarity, has never been more applicable than it is right now. COVID-19 has disrupted modern life, from the day-to-day interactions of our personal lives to the established practices of entire industries.

From boardrooms to stockrooms, companies of all shapes and sizes are grappling with COVID-19. Federal, state and local restrictions on commerce and travel have thrown the business world into disarray, threatening the ability of many companies to satisfy their contractual obligations.

Members of the claim management team should be empowered to engage injured employees, even when they are represented by an attorney, to try and settle workers’ compensation claims.

Title insurance is unique in the world of insurance. It indemnifies a policyholder for losses caused by defects in the title found to have existed on the date of the policy. As a result of its unique nature, title insurance is often misunderstood, which can lead to lengthy, costly litigation and difficulty settling cases.

The federal government is everywhere. It employs nearly 9.1 million workers, which is nearly 6% of total U.S. workforce. This includes nearly 2.1 million federal employees, 4.1 million contract employees, 1.2 million grant employees, 1.3 million active duty military personnel, and more than 500,000 postal service employees.

The property insurance industry has been steadfast in its position that COVID-19 does not constitute a “risk of direct physical loss,” the coverage trigger for business interruption (BII) coverage under the Insurance Services Office (ISO) “Special Causes of Loss” property form.

On Jan. 7, 2020, the California Supreme Court heard oral arguments in Montrose v. Superior Court, 14 Cal App. 5th 1306, 2017. The issue in the underlying continuous environmental contamination damage claim is whether the upper excess layer of coverage should participate in funding only after all directly underlying excess coverage during the coverage continuum exhausts.

Ever wonder what makes a person willing to commit insurance fraud? A new Insurance Speak podcast featuring Michael Skiba, an international expert on economic crime and also known to much of the world as Dr. Fraud, takes us into the mind of a fraudster.

A buzz phrase gaining momentum in the insurance market at the moment is “ecospheres of prevention.” It’s about using smart devices to monitor for signs of impending loss events, and to then signal that to policyholders.