More than half of today’s insurance companies use machine learning for predictive analytics, according to a new report by Earnix, an analytics software provider for the financial services industry.

Poor human judgment and lax telephone security protocols are allowing fraudsters to rip off insurance companies. Call centers are seen as a weak backdoor for scammers.

The California auto insurance industry may soon be changing the way its rates are calculated in order to reduce discrimination against drivers from minority neighborhoods. The California Department of Insurance launched an investigation into the practices of eight auto policy providers in the state.

“What are words for when no one listens? ...What little filters through is giving you the wrong impression. It’s a sorry state I say to myself.” If you grew up on MTV in the early 1980s like I did, you recognize these lyrics to “Words” by Missing Persons.

As the car insurance industry struggles to cope with mounting claims costs, telematics could provide a tangible solution by creating a more proactive claims system.

Allstate has told collision repairers it will cease using its drive-in inspection stations in favor of its QuickFoto Claim photo estimating system within the Allstate app.

A ransomware worm made its way to more than 200,000 computers in 150,000 countries over the weekend, and while one may dismiss its creators as petty criminals—asking for an average individual ransom cost of $300—its economic implications are significant.

The boss of one of the most successful companies shaking up the insurance industry says traditional agents and brokers have nothing to fear from the powerful new wave of insurtechs.

Bill Gates famously said that we always overestimate the amount of change that will occur in the next two years and underestimate the change that will occur in the next 10.

The skies above storm-damaged residences are poised to get busier this year. After several years of testing and building up capabilities, many major insurers are ready to deploy drones at claim time in order to collect crucial data for claims adjusting.

The value of staff monitoring and reporting to identify behaviours that may seem linked to the risk of terrorism and workplace violence should not be underestimated, Harry Rhulen, chief executive officer of Firestorm, suggested Tuesday during an educational session at RIMS 2017 Annual Conference & Exhibition.

Quantifying business interruption losses continues to be a big challenge, reported by almost six in 10 RIMS members taking part in a recent survey, but a well-conceived approach by risk managers can help to clear any hurdles.

American Family Insurance could have to pay legal liability as high as $1 billion depending on a federal judge’s decision. Last week, a jury decided that thousands of the insurer’s independent agents are entitled to full employee retirement package benefits.

2017 has so far been a wild ride of change. Companies are navigating through a new U.S. administration, Brexit and cyber risks that are more daunting each day. We are bombarded with uncertainty and unchartered waters.

With health data breaches reaching epidemic proportions, healthcare organizations are resigning themselves to the fact that losing sensitive data to hackers is inevitable.