Future Of Claims: Automation, Empathy
The advance of automation in the auto insurance industry could have come at the expense of the personal touch that consumers expect. But recent research shows that auto insurance carriers are succeeding in striking a balance.
April 16, 2019
Technology
The Limits Of Artificial Intelligence In Insurance
Artificial intelligence has not reached the point where it is replacing humans in the insurance industry because many processes still require human intervention, speakers said at a recent insurance conference.
April 12, 2019
Technology
21st Century Claims: Boosting Efficiency
The voice of the customer has never been so important to business; a growing number of customers now rely on the reviews and experiences of others to help guide their purchasing decisions, and this trend will only increase as millennials make up a greater portion of insurance carriers’ customer bases.
April 11, 2019
Technology
What’s On The Horizon For Commercial Claims?
For years, personal lines has offered digital claims capabilities that have transformed the way consumers interact with insurers — all the while, commercial lines has been left in the dust … or has it?
April 10, 2019
Risk Management
Technology
Is A Spreadsheet Still The Right Tool?
Back in 2016, Microsoft reported that more than one billion people used its Office suite of applications, which includes the Microsoft Excel spreadsheet. Roughly one in every six people on Earth uses it, Microsoft said.
April 10, 2019
Technology
American Family Announces Partnership To Offer Smart-Home Protection
American Family Insurance has announced a partnership with UK start-up Neos to help US customers proactively protect their homes using smart-home technology. The partnership is the first of its kind for a US insurer, according to American Family.
April 9, 2019
Property
Risk Management
Technology
Insurers’ Fraud Detection Technology Budgets On The Rise
Insurers’ anti-fraud approaches are maturing, according to the latest biennial study by the Coalition Against Insurance Fraud and SAS.
April 8, 2019
Fraud
Technology
Is Any Body Safe? Insuring Medical Devices Against Cyberattacks
Cybersecurity is a hot topic in every area of business—including insurance—but medical devices may not immediately come to mind when considering immediate or long-term cyber risks.
April 4, 2019
Excess & Surplus Lines
Risk Management
Technology
Smart Home Devices: The Security Risks
Smart devices have become a popular topic in the P&C insurance world. Tools like smart thermostats, smoke detectors and water sensors offer the potential to halt property damage before it starts, protecting insurance customers from injury, property loss or both. Yet these devices come with risks.
April 2, 2019
Life & Health
Property
Risk Management
Technology
Crawford & Co. Offers Sensors For Water Leaks
Claims administrator Crawford & Co. on Monday said it has launched smart water-sensor technology to help reduce water damage claims.
April 2, 2019
Property
Risk Management
Technology
The Evolution Of Innovation: The Future Of Claims Industry Technology
During the last 25 years, the technology revolution has impacted practically everything we do. From the 1980s to present day, change has been constant and, at times, dizzying.
April 1, 2019
Technology
First Notice Of Resolution: The Search For A More Proactive, Customer-Friendly Claims Process
The claims process life cycle begins when a policyholder submits a first notice of loss (FNOL). Critical information is provided to the insurer including policy number; date and time of theft or damage; a personal account of the incident; and more.
April 1, 2019
Technology
Technology Is Driving Down Claims Frequency In Workers’ Comp
The use of technology in the workers’ compensation space is bringing significant, and positive, changes to this insurance market.
March 27, 2019
Risk Management
Technology
Workers' Compensation
The Race Is On For ‘Post-Quantum Crypto’
Y2Q. Years-to-quantum. We’re 10 to 15 years from the arrival of quantum computers capable of solving complex problems far beyond the capacity of classical computers to solve.
March 27, 2019
Technology
3 Keys To Controlling Litigation Spending
While the commercial and consumer insurance industry has helped drive economic growth, significant changes similarly are driving increased pressures across multiple lines of business, including legal.
March 26, 2019
Litigation
Technology
