Recently, I wrote about a startup called Aviva. (My comments were based on an article I read.) Aviva’s CEO said, “What’s our long-term goal? To go from ask-it-once to ask-it-never — so customers don’t have to answer any questions at all.” How can coverage be booked without asking ANY questions?

Claims has often been called the “moment of truth” for insurers, especially in property and casualty lines. With few opportunities to interact with customers, a bad experience at the time of a claim can be a deal-breaker that sends customers looking for a new provider.

Pay-per-mile insurer Metromile has announced the launch of a new AI claims system designed to eliminate manual processes used to collect accident data and distribute payments to customers.

The number of data breaches in the United States tracked through June 30 hit a half-year record high of 791, according to recent numbers release by the Identity Theft Resource Center (ITRC) and CyberScout, a provider of identity protection solutions.

The use of drones to collect claims images from hard-to-reach places has grown exponentially since insurers began exploring the technology seriously only a few years ago. The movement has benefited from a number of developments over that time.

The Institutes, a provider of educational materials and consulting for the P&C industry, is launching a blockchain consortium with the goal of spurring development of use cases for the technology in the U.S.

Marking the third such breach in the last two years, Trump Hotels notified guests this week that 14 of its properties have been affected by a hack attack, exposing guests’ full names, emails, addresses, and credit card information, including expiration dates. Here’s what you need to know.

In what is believed to be the first case of its kind to use data from a beating heart as evidence, a Butler County judge ruled Tuesday that evidence from a pacemaker used to get a Middletown man indicted for arson can be presented at trial.

Despite a decade of prominence, the Age of the App may be over. The future of auto claims could belong to the chatbots. Equipped with AI and machine learning capabilities, these computer software programs can conduct natural language-like conversations with customers in real time.

Drones are proving to be an affordable, scalable solution for conducting aerial inspections. For large businesses looking to conduct adjustments more efficiently, drones are the optimal way to conserve time and money.

The insurance industry has been very incremental in dealing with disruption and needs a drastic shift from historical analysis to predictive, future risk models, a speaker suggested on Wednesday at the Insurance Analytics Canada Summit.

A subsidiary of Chinese giant Alibaba Group on Tuesday unveiled an artificial intelligence photo-estimating system and demonstrated its ability to calculate a claim in as little as half a second, Alibaba news service Alizila said.

Three out of four oil and natural gas companies fell victim to at least one cyber attack last year as hacking efforts against the industry become more frequent and sophisticated.

Allstate has launched Virtual Assist, a new Android and iPhone app which allows a collision repairer to videoconference with a remote Allstate adjuster.

Lawmakers in the House and Senate are crafting a package of autonomous vehicle bills due out this summer, the Trump administration is rewriting federal guidelines for driverless cars and K Street has increasingly ramped up lobbying on the issue.