It is not unusual to have a claim asserting that an engine failure is a result of sugar contamination due to an act of vandalism. Sugar (glucose) contamination of the engine oil causes a lack of proper lubrication and engine failure.

Investors are increasingly asking insurers about environmental, social and corporate governance (ESG) practices and how they are being managed, Intact Financial Corporation’s senior vice president and chief financial officer, Louis Marcotte, said recently.

It is staggering how many times I have asked CEOs, founders, leaders, and employees at all levels, “what makes YOU valuable, to whom and why?” and either get a stammering nonsensical type answer or a blank stare. As organizations, and those who work within them, having everyone answer these questions quickly and succinctly is critical to your survival.

The bane of any subrogation professional’s existence is the dreaded release. It is no coincidence that when Zeus uttered the words, “Release the Kraken!” in the 1981 fantasy adventure film The Clash of the Titans, he chose the word “Release.”

Communications and information exchanged between adjusters and insurer in-house counsel present unique challenges for application of the work-product protection, and the law is not uniform in this area.

As many of you know, my primary professional interest and focus has long been on the impact of information technology on insurance ecosystem transformation. But today I’m addressing a very different subject.

When Helen Witty’s 16-year-old daughter was killed by a drunk and drugged driver, in her grief she found some comfort in a single word: crash. While most of those around her were referring to her daughter’s death as an accident, Witty says that one word—crash—helped her change her perception and heal.

As climate change contributes to ever-worsening fire seasons in the Western U.S., more people are moving to the very areas most likely to burn.

Two long-standing insurance and risk management education organizations in the United States have announced the completion of an affiliation agreement. Effective November 16, 2020, the Insurance Information Institute (Triple-I) and The Institutes will partner more closely and will empower each other to serve both the information and education needs of those interested in risk management and insurance.

Innovations will not be discovered, developed and scaled by groups of like-minded people of similar background. Solutions will demand diversity and inclusion leapfrogs.

As with most troubling developments, the pandemic has accelerated insurance fraud trends as pressures from economic uncertainty moves individuals and businesses to act less than ethical at a time when carriers are facing a slew of challenges from COVID-19.

Although the insurance sector has invested nearly $28 billion in customer experience, just 49% of customers feel their insurance provider will be responsive to their basic needs, according to the Customer Compass report, which is a survey by EIS, a core and digital platform provider for insurers.

Insurance carriers today are focusing on reducing claim cycle times and increasing claim closing ratios while maintaining a high degree of accuracy. Therefore, our industry is now in an age where companies are utilizing automation and internal intelligence to accelerate the claims adjudication process.

In business and in life, power gets a lot of attention and focus. Everything you want for your business, relationships, and life seems to be attainable through power—and indeed, it is. Yet too often, power is misunderstood.

An all too common theme within a work environment is the mounds of work that people have on their plates at any given time. If this is something that you are experiencing, you’re not alone!