A Texas jury found that John Eagle Collision Repair Center owes $31.5 million for performing an improper repair that led to a couple being trapped in a burning car.

Risk managers and consultants are advocating a shift away from focusing on claims management metrics such as closure rates toward continuing education, feedback and scenario-based learning for claims professionals to enhance their skills.

Imagine a teenager who has been repeatedly caught sneaking out with their friends to get drunk and pilfer garden gnomes from the neighborhood. The teen’s parents ask “Why should we trust you anymore?” and the best answer the adolescent nincompoop can provide is, “Because I started cleaning my room and I’m gonna pass that Geometry quiz, I think.”

The average cost of cybercrime globally climbed to US$11.7 million per organization, a 23% increase from US$9.5 million reported in 2016, according to new research from Accenture and the Ponemon Institute.

Amazon.com Inc’s (AMZN.O) Whole Foods Market on Thursday said payment card information has been stolen from taprooms, restaurants and other venues located within some of its stores.

The insurance industry felt the first wave of insurtech with the emergence of the internet in the 1990s when bricks-and-mortar commerce slowly made its way on to the web.

If you’ve been paying attention to your legislature, or you’ve attended a recent CIC meeting, or you’ve seen FenderBender’s extensive coverage of the issue, then you probably know about the rising relevance of photo estimates.

More than 900 data breaches led to nearly two billion records being compromised worldwide in the first half of 2017, digital security company Gemalto said in a new report.

Insurance carriers should concentrate on improving security governance, data protection and breach response strategies in the wake of the Equifax cyberattack, says Tom Benton, vice president of research & consulting at Novarica.

Unmanned aircraft — small and large — swooped in during the aftermath of Hurricanes Irma and Harvey to get a glimpse of the devastation. That’s why insurance companies have been using drone technology more than ever before to quickly — and safely — assess damage from the storm.

In the devastating wake of Hurricane Irma in Florida, roads are damaged, trees and power lines are down, and houses and buildings have been battered. All of which makes it difficult to get to many sites to review them for claims.

Independent adjusters in Florida might have their work cut out for them — with numerous Hurricane Irma-related claims being filed — but they look set to be compensated for their hard work with the region’s increased pay rates.

Allstate announced Tuesday it had provided automated hail estimating to victims of a recent Colorado hailstorm, the first of the nation’s Big 4 insurers to offer the new technology on the ground.

Over 82,000 victims of Hurricane Harvey have so far filed claims with the National Flood Insurance Program (NFIP), reports say.

Number two on the list of what insurance companies are most afraid of right now — after billions of dollars in Hurricane Irma claims — are armies of contractors and attorneys swelling those claims by billions of dollars more.