Organizational culture represents years of unwritten rules about who is rewarded and why. It is the product of the choices that leadership and employees make, and how they interact with one another and with insureds, claimants, doctors, lawyers, and vendors.

Some customers of State Farm Mutual Automobile Insurance Co. claim the company conspired to help elect an Illinois Supreme Court candidate so he could vote to throw out a $1 billion award against the company.

Steve Morang just couldn’t stand it. After reading my column about the deception committed by both Volkswagen and Wells Fargo WFC +1.56% against their customers, he simply had to reach out by email to register his outrage.

There are several different ways to categorize the emerging technologies that are impacting the insurance industry, according to SMA partner Mark Breading.

Google is looking to establish partnerships between insurance companies and some of its businesses, including Nest, which makes smart thermostats and smoke detectors, the managing director of its French division said.

To some, they’re toys; to others, weapons. We’re still figuring out how drones fit into our lives as tools for observing, transporting, communicating… and who knows what else.

Early in my career, I had the opportunity to tour a corporate disaster recovery (DR) center, right in the heart of center city Philadelphia. The facility, housed within a solidly built World War II-era tank factory, had every kind of system available, from IBM and Honeywell mainframes to rooms of PC servers.

The “Internet of Things” is exploding. Billions of connected smart devices, from FitBit chips to mobile trackers used by trucking companies, use wireless technology to communicate and streamline personal and commercial processes

State officials are investigating an allegation that a British insurance company is conspiring to prevent lead-poisoning victims in Baltimore from recovering damages.

A north Torrance man has won more than $1.3 million from an insurance company that declined to fully cover a claim of about $134,000 in property damage caused when burglars broke into his home, then flooded part of it when they filled the bathtub and left the taps on before fleeing.

There is no dismissing the power of the mobile channel as it applies to insurers’ ability to obtain and service business. TextRequest.com statistics from 2015 hold that 84% of Americans report that they can’t go a single day without checking their smartphone, and admit checking it 150 times per day, including first thing in the morning.

Fortune recently unveiled its list of the 30 best workplaces in the finance and insurance industries, revealing that a fair number of the nation’s top insurers made it to the list.

"Hailstorm Alley" can be a very unforgiving place. The area — which runs from High River, just south of Calgary and north to central Alberta — hosts more than 40 hail storms every summer causing hundreds of millions of dollars in damage.

The Citizens Property Insurance Corp. board of governors Tuesday approved a $1.8 million contract with a company that will examine escalating water damage claims from policyholders and determine whether the charges are excessive.

External cyberattacks are costing businesses in the United States about US$3.5 million in incurred annual costs, with 79% of polled businesses lacking comprehensive strategies to manage these risks, according to a new Ponemon Institute study sponsored by BrandProtect.