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More Dishonesty About Honesty

With the insurance industry so focused on improving the customer experience, many have turned to behavioral economists for insights into how customers actually think, as opposed to how we think they think or how we want them to think. But... wow... behavioral economists sure aren’t doing much for their credibility.
June 27, 2023 Fraud Insurance Industry



Gain the Upper Hand on Cybercrime

Cybersecurity Ventures estimates cybercrime will take a $10.5 trillion toll on the global economy by 2025. If it were measured as a country, the underground cybercriminal economy would be the third largest in the world after the U.S. and China.

Why Do Claimants Lie?

The courtroom was impassioned, to say the least, and downright angry at what they were hearing. In our post-COVID-19 reality, the claimant in a workers’ compensation case was presenting lengthy testimony by video. The judge sat calmly as the claimant spoke about a seemingly horrific injury.