Secrets Behind Customer Satisfaction: Insights from Erie and Amica
Erie Insurance and Amica Mutual Insurance share their strategies for delivering high customer satisfaction, emphasizing service-minded employees, technical training, and transparent communication.
December 26, 2024
Education & Training
Insurance Industry
District Of Columbia
Pennsylvania
Rhode Island
The Rise of Agentic AI: Transforming Tasks and Decision-Making
Agentic AI moves beyond generative capabilities to execute tasks autonomously, reshaping industries like insurance, healthcare, and finance, with humans collaborating as managers of AI workflows.
December 18, 2024
Education & Training
Insurance Industry
Risk Management
Technology
District Of Columbia
Overcoming Language Barriers in Insurance Claims with Tech and Human Expertise
Balancing advanced AI with human expertise is crucial for overcoming linguistic challenges in insurance claims, ensuring accuracy, and maintaining customer trust.
December 9, 2024
Education & Training
Insurance Industry
Liability
Technology
Freeze Claims: Strategies for Swift and Effective Resolution
Learn how proactive risk management, clear communication, and expert coordination can turn a freeze claim disaster into a successful recovery.
December 9, 2024
Catastrophe
Education & Training
Property
Risk Management
Arizona
Florida
New Mexico
Holiday Communication Strategies for Insurance Claims Professionals
Whether at work or with family, the holiday season demands communication skills that blend empathy, humor, and diplomacy to navigate sensitive topics and potential conflicts.
December 4, 2024
Education & Training
Insurance Industry
Risk Management
Top Insurance Risk Concerns Revealed in RiskScan 2024 Report
RiskScan 2024 highlights how cyber incidents, climate change, and economic inflation dominate risk concerns across insurers, businesses, and consumers, revealing critical gaps in awareness.
November 26, 2024
Education & Training
Property
Risk Management
Technology
Worker Deaths Decline as OSHA Focuses on Safety Enforcement and Education
A new OSHA report shows an 11% drop in worker fatalities, with significant declines in deaths from trench collapses and falls, attributed to targeted safety efforts, enforcement, and outreach initiatives.
November 14, 2024
Education & Training
Legislation & Regulation
Risk Management
Workers' Compensation
Innovative AI Solution Takes Aim at Gun Violence Prevention
ZeroEyes, a tech company backed by The Institutes’ Predict & Prevent podcast, has developed AI-powered gun detection technology that combines human verification to curb gun violence. Through partnerships with schools and businesses, this system aims to protect communities, delivering alerts and minimizing bias by focusing solely on weapon detection.
November 5, 2024
Education & Training
Insurance Industry
Liability
Risk Management
Technology
Expanding Long-Term Care Insurance to Support Aging Americans
With premiums on the rise and limited access to long-term care insurance, the industry is exploring innovative solutions to expand coverage, reduce costs, and better prepare Americans for the high cost of senior care.
October 28, 2024
Education & Training
Insurance Industry
Life & Health
Risk Management
New Cyber Risk Management Certification by The Institutes Aims to Strengthen Cyber Security Expertise
The Institutes have introduced the Associate in Cyber Risk Management (ACRM) designation to equip risk managers, underwriters, and brokers with advanced knowledge and skills in managing cyber risks, a top concern for modern businesses.
October 28, 2024
Education & Training
Insurance Industry
Risk Management
Technology
Supporting Employees with Chronic Pain: Boosting Wellbeing and Productivity
Chronic pain affects millions of workers, impacting both their wellbeing and workplace productivity. By understanding its challenges and implementing strategies, employers can promote better health and business success.
October 23, 2024
Education & Training
Life & Health
Risk Management
Workers' Compensation
Strengthening Cybersecurity to Combat Evolving Digital Threats
As cyberattacks grow in frequency and complexity, organizations must adopt a modern approach to cybersecurity. By focusing on education, risk assessment, and prevention, businesses can stay ahead of evolving threats.
October 23, 2024
Education & Training
Insurance Industry
Risk Management
Technology
How Insurers Help Domestic Abuse Survivors Achieve Financial Independence
Insurance plays a crucial role in empowering domestic abuse survivors by providing financial education and resources that foster long-term security and independence, breaking the cycle of abuse.
October 9, 2024
Education & Training
Insurance Industry
Life & Health
Risk Management
Tennessee School District Duped Out of $3.4 Million in Curriculum Vendor Scam
A rural Tennessee school district was swindled out of over $3 million when a finance officer unknowingly wired funds to a fraudster impersonating a legitimate curriculum vendor, part of a growing wave of email scams targeting schools.
October 1, 2024
Education & Training
Fraud
Litigation
Technology
Arizona
Ohio
Tennessee
Texas
Strategies to Combat Insurance Fraud With AI and Specialized Training
Insurance companies are turning to AI-powered technology and enhanced training programs to combat increasingly sophisticated fraudulent claims, aiming to minimize financial losses and improve claims handling efficiency.
September 30, 2024
Education & Training
Fraud
Insurance Industry
Technology
