A global survey of 4,200 professionals reveals how dysfunctional workplace technology is draining productivity, harming morale, and fueling employee turnover.

A new IRC study shows growing delays, lower-than-requested approvals, and rising use of residual markets, especially in states like California.

Allstate and the Aspen Institute introduce a national awards program to fund community organizations focused on rebuilding social trust, hoping to restore faith in institutions, including insurance. The initiative connects civic engagement with economic resilience and insurance participation.

PTSD and psychological injury benefits without physical harm could spark new challenges for claims adjusters, from rising costs to legislative uncertainty.

New survey finds most U.S. drivers feel penalized by credit scores and demographics, favoring pricing based on actual driving behavior.

Claims teams can no longer rely solely on autonomous AI; embedding expert oversight improves accuracy, compliance and defensibility.

A new model tracks U.S. household spending and employment patterns to predict financial strain, policy lapses, and claims risk more accurately than traditional credit-based methods.

Coalition’s active insurance model blends AI, data, and continuous monitoring to mitigate cyber threats before claims arise. This approach signals a shift in how insurers manage both digital and physical risks.

Winter weather contributes to a rise in rear-end, lane-change, and single-vehicle collisions. Data underscores the need for seasonal claims preparedness and driver safety outreach.

In Houma and Thibodaux, outdated drainage systems, aggressive mold outbreaks, and new risk maps are reshaping how claims are assessed and policies are priced.

Facing staffing shortages and rising competition, independent agencies are turning to insurance-specific AI to reduce admin tasks and focus on high-value client work.

The new certification program, backed by The Council and The Institutes, offers hybrid and on-demand training to grow the next generation of employee benefits professionals.

Early investigations and strategic partnerships help uncover third-party liability and boost subrogation success. Learn what top adjusters and legal experts recommend.

Arctic air will sweep into the central and eastern U.S., bringing record-setting cold, early snow chances, and increased risk for freeze-related property and auto claims.

Industry voices weigh in on which claims jobs will thrive or fade amid automation and potential recession.