Every day, thousands of people are put on hold, or calls are not even answered in some cities, due to the staff shortage in call centers.

The ability to examine a claimant is often an important part of assessing bodily injury claims. Nevada’s 2023 legislative session created new barriers to obtaining these examinations, whether based on court rules or contractual requirements.

The claims adjusting field, especially within workers’ compensation, can be fraught with complexities and challenges. A strong sense of confidence isn’t just an asset; it’s a necessity.

Increasing school violence across the country raises questions about whether educators who are injured and eligible for workers compensation can sue their employers.

The ability to work remotely used to be considered a luxury: a valuable perk that many employees desired, but that most didn’t have. Times have changed, and we now live in a remote work world.

Let food be thy medicine, and let medicine be thy food. Said by Hippocrates a very, very long time ago, this nonetheless comes as breaking news in the evolving understanding of patient engagement.

When Victoria Aumiller, AIC, WCP, claims specialist, Chesapeake Employers Insurance came to the organization 14 years ago, she didn’t realize how meaningful her job would be. Like many of her peers, Aumiller appreciates being able to make a direct impact to assist workers and their families.

JoAnn Pickel, director of operations at Pacesetter Claims Service, started in the insurance industry after her husband landed an underwriter job with State Farm. In short order, they had a claims position open.

There are many ways to quantify the impact of attorney involvement and social inflation (of which attorneys are a significant cause) on insurance carriers. One of the most striking examples is featured in a report by Jim Lynch and Dave Moore of the Casualty Actuarial Society, Social Inflation and Loss Development.

The insurance claims sector is tapping into technologies such as machine learning and artificial intelligence to increase efficiency, improve outcomes and detect fraud.

A Texas appellate court has overturned workers compensation benefits awarded to a former professional football player, the decision coming after the court earlier ruled on a venue dispute issue in the case.

Federal workplace safety inspections at two Dollar General stores in the Tampa area have once again exposed alarming hazards and unsafe conditions. The Occupational Safety and Health Administration (OSHA), a division of the U.S. Department of Labor, has issued citations for repeat violations, raising concerns about the well-being of employees at one of the nation’s largest discount retailers.

The rapid and unpredictable pace of change in the risk landscape presents risk management and insurance with one of its biggest challenges: How can we transfer risk if we cannot reliably quantify it?

Increased attorney involvement in commercial claims is a direct cause of substantial loss ratios, with costs continuing to rise. These growing costs result from high legal involvement rates, social inflation, third-party litigation funding and bad-faith lawsuits filed by attorneys.

It’s been less than a decade since Colorado became the first U.S. state to legalize recreational marijuana. Today, it’s legal to consume in 25 U.S. states and territories, as well as in Washington, D.C. But in most of these regions, recreational cannabis use has been legal for less than five years.