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There Is No ’I’ In ’Team’

Let’s talk talent. Let’s talk football. My columns for Insurance Thought Leadership share best practices from outside insurance. For example, Amazon in digital customer experience, and AWS in large program management.
June 28, 2022 Insurance Industry

Workers’ Comp Payments For Dispatcher’s Mental Injury Claim Disputed In Court

Oft forgotten when we think of first responders are the people at the other end of the 9-1-1 call who dispatch services to the emergency callers. Not only responsible for gathering information and sending police, ambulances or otherwise to the correct locations, dispatchers are also the first point of contact a scared individual speaks to for help.<br /><br />Oftentimes, these callers are distraught, requiring a gentle but firm voice on the other end of the line.
June 28, 2022 Workers' Compensation Iowa

NTSB Investigates Missouri Amtrak Crash; Locals Warned Of Dangerous Crossing

Several cars of an Amtrak train traveling from Los Angeles to Chicago derailed Monday afternoon after it struck a dump truck at a crossing in northern Missouri, Amtrak announced. More than 200 people were on board the train at the time of the crash, which was first reported about 12:43 p.m. near Mendon, Missouri, according to the Missouri State Highway Patrol.








Displaying Disapproval Of The "Dis" Mentality

At the California Coalition of Workers’ Compensation Conference in Anaheim a couple of weeks back, one of the presenters made a comment that resonated with me. The topic was related to innovative claims management practices and had shifted to discussions of return to work and the role of physicians.
June 24, 2022 Workers' Compensation


Consumers Want Safeguards With Partial Automation

Drivers prefer partial automation that comes with appropriate safeguards, a new survey conducted by the Insurance Institute for Highway Safety shows. ‘Automakers often assume that drivers want as much technology as they can get in their vehicles,’ says Alexandra Mueller, the survey’s primary designer.
June 23, 2022 Auto