Should Insurance Adjusters Hug Policyholders After Major Losses?
A candid Reddit discussion in the adjusters subreddit reveals how claims professionals balance empathy, boundaries, and risk when emotions run high after major losses.
December 18
Catastrophe
Education & Training
Insurance Industry
Liability
Property
Essential Communication Skills for Insurance Claims Professionals
Customer service and communication are top-rated skills in insurance. Learn how claims teams can build and leverage these strengths to deliver better outcomes and deeper policyholder trust.
December 18
Education & Training
Insurance Industry
Risk Management
Technology
Culture Clash Slows Innovation in Insurance, Not Technology
Innovation efforts in insurance often fail not because of poor technology, but due to outdated norms, siloed departments, and incentive misalignments.
December 15
Education & Training
Insurance Industry
Legislation & Regulation
Risk Management
Technology
Most US Homes at Risk of Underinsurance Despite High Policyholder Confidence
A new survey finds most homeowners believe they’re fully covered for disasters like floods and wildfires, but industry data shows many lack essential protections.
December 12
Catastrophe
Education & Training
Insurance Industry
Property
Risk Management
Arizona
California
Florida
Louisiana
Nevada
Holiday Work Stress and Layoff Anxiety Cloud Employee Time Off, Survey Finds
New Harris Poll shows employees struggle to disconnect over the holidays as burnout, financial pressures, and job insecurity rise. AI upskilling gains traction during downtime.
December 11
Education & Training
Insurance Industry
Risk Management
Technology
New PEBC Credential Aims to Strengthen Employee Benefits Workforce
The new certification program, backed by The Council and The Institutes, offers hybrid and on-demand training to grow the next generation of employee benefits professionals.
November 11
Education & Training
Insurance Industry
Gen Z Shuns Insurance Careers Despite Seeking Stability
Gen Z values stability, but the insurance industry’s image as rigid, unethical, and uninspiring keeps them away. A new report shows what insurers must change to win them over.
October 29
Education & Training
Insurance Industry
Risk Management
Common Claims Handling Mistakes That Cost Insurers Millions
Industry experts share strategies for improving communication, managing timing, and understanding state-specific laws to reduce claims errors and costs.
October 9
Education & Training
Insurance Industry
Risk Management
How Generative AI Is Transforming Claims Handling
Carriers leveraging generative AI gain speed, accuracy, and fraud resilience—if they can manage change and avoid tech fatigue.
October 2
Education & Training
Insurance Industry
Risk Management
Technology
How Relationship Brokers Build Stronger Claims Teams and Reduce Litigation Risk
Strong relationships between claims teams are key to reducing litigation and improving outcomes. Learn how to build networks that enhance communication, trust, and performance.
October 2
Education & Training
Litigation
Risk Management
AI Surpasses Inflation as Top Concern for Global Insurance Leaders in 2025
Insurance executives worldwide rank artificial intelligence above inflation and climate risk, signaling a major shift toward digital transformation and innovation in 2025.
September 29
Education & Training
Insurance Industry
Risk Management
Technology
Why Life Insurers Must Redesign Products for the Under 40 Market
To remain competitive, life insurers must rethink value, distribution, and product design to engage under-40s who seek flexible, living benefits and digital-first solutions.
September 22
Education & Training
Insurance Industry
Life & Health
Technology
Behavioral Health Barriers Are Slowing Recovery for Injured Workers with Knee and Shoulder Claims
New WCRI research finds that fear, poor coping, and low mood are common among injured workers and lead to delayed recovery and higher costs in comp knee and shoulder claims.
September 22
Education & Training
Life & Health
Risk Management
Workers' Compensation
Vermont Judiciary Found in Violation of First Amendment Over Delays in Civil Case Access
A federal judge ruled that Vermont’s court system violated the First Amendment by delaying public access to civil case filings, siding with media outlets in a years-long lawsuit.
September 19
Education & Training
Insurance Industry
Legislation & Regulation
Litigation
California
Vermont
AI Overtakes Inflation as Top Concern for Insurance Leaders in 2025
Artificial intelligence has emerged as the leading industry focus for global insurance executives in 2025, surpassing inflation after three years at the top of the list.
September 19
Education & Training
Insurance Industry
Risk Management
Technology
