AI in Claims Management Is Advancing with Better Data and Human Insight
Industry leaders say AI’s real value in claims management lies in improving data quality and enhancing adjuster decision-making—not replacing human expertise.
June 12
Education & Training
Insurance Industry
Technology
How the Insurance Industry Is Preparing for a Fierce 2025 Hurricane Season
After a season of compounding storms and inland flooding in 2024, the insurance industry is refining its storm strategies and readiness plans for a potentially active 2025.
June 11
Catastrophe
Education & Training
Insurance Industry
Property
Teen Driver Crash Fatalities Spike During Summer Months, AAA Warns
Fatal crashes involving teen drivers increase sharply during the summer, with AAA urging parents to prioritize driver education and limit distracted driving.
June 4
Auto
Education & Training
Risk Management
Technology
Fishermen Face Rising Safety Risks as Federal Training Programs Lose Funding
Federal budget cuts threaten safety training programs for fishing, farming, and logging workers—among the nation’s most dangerous jobs—potentially leaving crews at greater risk.
June 2
Catastrophe
Education & Training
Legislation & Regulation
Risk Management
Alaska
Florida
Iowa
Maine
Massachusetts
New Insurance Operations Designation Targets Efficiency and Service Excellence
The Institutes has introduced the Associate in Insurance Operations designation to standardize training, enhance efficiency, and elevate service across insurance operations teams.
May 28
Education & Training
Insurance Industry
Risk Management
Technology
Why Intelligent Operations Are Now Essential for Insurance Carriers
As legacy systems strain under rising demands, insurers are turning to AI-driven operations to reduce costs, improve customer satisfaction, and future-proof their business models.
May 24
Education & Training
Insurance Industry
Risk Management
Technology
Cyber Threats Stabilize as Active Insurance Drives Down Claims and Losses in 2024
Coalition’s 2025 Cyber Claims Report shows stable claim trends amid rising cyber threats, with Active Insurance reducing claim frequency and boosting policyholder resilience.
May 21
Education & Training
Insurance Industry
Risk Management
Technology
How Insurers Can Tackle Tech, Process and Organizational Debt to Drive Innovation
Insurers face more than just outdated technology — process and organizational debt also hold them back. Tackling all three is key to modernization and customer value.
May 19
Education & Training
Insurance Industry
Risk Management
Technology
Rethinking Empathy in Insurance Amid the Rise of AI and Automation
Empathy in insurance is evolving as AI and digital tools grow more capable, forcing the industry to redefine how compassion and service are delivered in modern claims handling.
May 12
Education & Training
Risk Management
Technology
Billing Frustrations Spark Honest Dialogue Between Carriers and Defense Counsel
CLM’s Litigation Management Task Force is tackling billing friction, talent recruitment, and tech adoption with candid conversations aimed at reshaping defense counsel compensation.
May 9
Education & Training
Insurance Industry
Litigation
Technology
Community Colleges Use AI to Fight Financial Aid Fraud
Facing a sharp rise in AI-driven financial aid fraud, community colleges like Southwestern are turning to advanced fraud detection tools powered by the same technology.
May 8
Education & Training
Legislation & Regulation
Risk Management
Technology
California
Motorcycles Help Beat Traffic but Safety Must Stay in the Fast Lane
Motorcycles can significantly reduce congestion, but riders and drivers alike must prioritize safety, especially in states where lane splitting is legal or gaining ground.
May 8
Auto
Education & Training
Legislation & Regulation
Risk Management
California
Montana
Utah
Insurance Leaders Gain Cutting-Edge Skills at CPCU Society’s In2Leadership Training in Atlanta
More than 200 insurance professionals gathered in Atlanta for CPCU Society’s In2Leadership event, gaining practical leadership training from University of Georgia faculty.
May 8
Education & Training
Insurance Industry
Risk Management
Technology
Georgia
Early Behavioral Health Support Significantly Shortens Workers’ Comp Claim Duration
New Sedgwick research shows that addressing mental health within the first 90 days of a claim can reduce recovery time by up to 70%, improving return-to-work outcomes.
May 6
Education & Training
Life & Health
Risk Management
Workers' Compensation
California
New York
How Vibe Insurance Is Making AI Interactions Feel More Human
Vibe Insurance applies AI-powered emotional intelligence to reduce friction and build trust, transforming insurance from mechanical transactions into human-centric experiences.
May 6
Education & Training
Insurance Industry
Risk Management
Technology
