Agentic AI is reshaping claims management by automating repetitive tasks, supporting desk adjusters, and addressing challenges like workforce gaps, scalability, and customer satisfaction.

Traditional change management strategies no longer work in today's fast-paced, AI-driven world. Amy Radin outlines a revolutionary, people-focused approach to organizational transformation.

Insurance firms must decide between building new systems or enhancing legacy platforms through "wrapping" as digital transformation reshapes the industry.

Technology empowers insurance agencies to serve small and medium-sized businesses by automating processes, improving coverage accuracy, and personalizing customer experiences.

Erie Insurance and Amica Mutual Insurance share their strategies for delivering high customer satisfaction, emphasizing service-minded employees, technical training, and transparent communication.

Agentic AI moves beyond generative capabilities to execute tasks autonomously, reshaping industries like insurance, healthcare, and finance, with humans collaborating as managers of AI workflows.

Balancing advanced AI with human expertise is crucial for overcoming linguistic challenges in insurance claims, ensuring accuracy, and maintaining customer trust.

Learn how proactive risk management, clear communication, and expert coordination can turn a freeze claim disaster into a successful recovery.

Whether at work or with family, the holiday season demands communication skills that blend empathy, humor, and diplomacy to navigate sensitive topics and potential conflicts.

RiskScan 2024 highlights how cyber incidents, climate change, and economic inflation dominate risk concerns across insurers, businesses, and consumers, revealing critical gaps in awareness.

A new OSHA report shows an 11% drop in worker fatalities, with significant declines in deaths from trench collapses and falls, attributed to targeted safety efforts, enforcement, and outreach initiatives.

ZeroEyes, a tech company backed by The Institutes' Predict & Prevent podcast, has developed AI-powered gun detection technology that combines human verification to curb gun violence. Through partnerships with schools and businesses, this system aims to protect communities, delivering alerts and minimizing bias by focusing solely on weapon detection.

With premiums on the rise and limited access to long-term care insurance, the industry is exploring innovative solutions to expand coverage, reduce costs, and better prepare Americans for the high cost of senior care.

The Institutes have introduced the Associate in Cyber Risk Management (ACRM) designation to equip risk managers, underwriters, and brokers with advanced knowledge and skills in managing cyber risks, a top concern for modern businesses.

Chronic pain affects millions of workers, impacting both their wellbeing and workplace productivity. By understanding its challenges and implementing strategies, employers can promote better health and business success.