SB 876 would mandate upfront claim payments, double ALE limits, and impose new timelines for insurers after wildfire disasters.

Fire and water remain the leading drivers of insurance claims in mass timber construction. Stakeholders must align risk management, training, and policy innovation to ensure safe project outcomes and insurability.

Experts share real-world strategies for identifying and managing subrogation opportunities, emphasizing early action and collaboration.

A candid Reddit discussion in the adjusters subreddit reveals how claims professionals balance empathy, boundaries, and risk when emotions run high after major losses.

Customer service and communication are top-rated skills in insurance. Learn how claims teams can build and leverage these strengths to deliver better outcomes and deeper policyholder trust.

Innovation efforts in insurance often fail not because of poor technology, but due to outdated norms, siloed departments, and incentive misalignments.

A new survey finds most homeowners believe they’re fully covered for disasters like floods and wildfires, but industry data shows many lack essential protections.

New Harris Poll shows employees struggle to disconnect over the holidays as burnout, financial pressures, and job insecurity rise. AI upskilling gains traction during downtime.

The new certification program, backed by The Council and The Institutes, offers hybrid and on-demand training to grow the next generation of employee benefits professionals.

Gen Z values stability, but the insurance industry’s image as rigid, unethical, and uninspiring keeps them away. A new report shows what insurers must change to win them over.

Industry experts share strategies for improving communication, managing timing, and understanding state-specific laws to reduce claims errors and costs.

Carriers leveraging generative AI gain speed, accuracy, and fraud resilience—if they can manage change and avoid tech fatigue.

Strong relationships between claims teams are key to reducing litigation and improving outcomes. Learn how to build networks that enhance communication, trust, and performance.

Insurance executives worldwide rank artificial intelligence above inflation and climate risk, signaling a major shift toward digital transformation and innovation in 2025.

To remain competitive, life insurers must rethink value, distribution, and product design to engage under-40s who seek flexible, living benefits and digital-first solutions.