New AI Claim Assistant handles auto damage claim calls, guides FNOL and shifts adjusters toward resolution-focused work.

Most carriers add AI to claims workflows that were already failing. Real results come from redesigning intake, audits, and prioritization before automation ever starts.

Economists and former tech employees say workforce reductions tied to artificial intelligence often reflect cost cutting and restructuring rather than direct job replacement.

At ITC London 2026, executives said artificial intelligence is exposing weak leadership cultures and forcing insurers to rethink innovation, risk tolerance, and long-standing business models.

An AI-driven virtual reality training program aims to shorten the learning curve for new claims professionals while addressing the industry’s aging workforce.

As automation expands across insurance operations, claims leaders must ensure AI supports human judgment, collaboration, and professional identity rather than reducing roles to machine oversight.

SB 876 would mandate upfront claim payments, double ALE limits, and impose new timelines for insurers after wildfire disasters.

Fire and water remain the leading drivers of insurance claims in mass timber construction. Stakeholders must align risk management, training, and policy innovation to ensure safe project outcomes and insurability.

Experts share real-world strategies for identifying and managing subrogation opportunities, emphasizing early action and collaboration.

A candid Reddit discussion in the adjusters subreddit reveals how claims professionals balance empathy, boundaries, and risk when emotions run high after major losses.

Customer service and communication are top-rated skills in insurance. Learn how claims teams can build and leverage these strengths to deliver better outcomes and deeper policyholder trust.

Innovation efforts in insurance often fail not because of poor technology, but due to outdated norms, siloed departments, and incentive misalignments.

A new survey finds most homeowners believe they’re fully covered for disasters like floods and wildfires, but industry data shows many lack essential protections.

New Harris Poll shows employees struggle to disconnect over the holidays as burnout, financial pressures, and job insecurity rise. AI upskilling gains traction during downtime.

The new certification program, backed by The Council and The Institutes, offers hybrid and on-demand training to grow the next generation of employee benefits professionals.