Why Insurance Claims Systems Create Friction and How Design Can Fix It
A new report outlines how role confusion, product silos, and competing platform priorities create unnecessary friction across claims and service workflows.
February 25
Auto
Insurance Industry
Property
Risk Management
Technology
GEICO Class Action Targets Auto Policy Driver Discovery Practices
A Florida class action claims unauthorized drivers were added to policies, raising questions about third party data use and underwriting controls.
February 25
Auto
Insurance Industry
Litigation
Technology
Underwriting
Florida
Data Theft Overtakes Encryption in 2025 Cyber Claims, Resilience Reports
Resilience reports a sharp rise in extortion-only attacks and AI-driven phishing, reshaping cyber insurance severity and coverage strategy.
February 25
Insurance Industry
Legislation & Regulation
Litigation
Risk Management
Technology
AI-Powered Hackers Breach 600 Firewalls in Global Cyber Campaign, Amazon Reports
Security report warns of financially motivated intrusions exploiting weak credentials and single-factor authentication, raising ransomware risks for global organizations.
February 25
Insurance Industry
Risk Management
Technology
Microplastics Claims Face Evidentiary Scrutiny as Detection Methods Tighten
Revised lab standards and causation challenges are reshaping how insurers evaluate emerging toxic tort exposure tied to microplastics.
February 25
Insurance Industry
Liability
Litigation
Risk Management
Technology
BMW Recalls 58,713 Vehicles Over Damaged AC Wiring Harness, NHTSA Says
NHTSA says damaged air conditioning wiring harnesses in select BMW models could cause a short circuit, prompting a nationwide recall.
February 25
Auto
Risk Management
Technology
Underwriting
More Winter Storms Target Midwest, Northeast After $38B Blizzard Losses
New snow, ice, Arctic air, and potential flooding could generate fresh property and auto claims just days after a multibillion-dollar blizzard.
February 25
Auto
Catastrophe
Property
Risk Management
Underwriting
Illinois
Indiana
Iowa
Massachusetts
Michigan
CEOs With Disaster Experience Linked to 24% Fewer Workplace Injuries
New research finds companies led by CEOs exposed to severe childhood disasters report 24% fewer worker injuries, highlighting the impact of leadership traits on safety outcomes.
February 19
Insurance Industry
Liability
Risk Management
Underwriting
Workers' Compensation
Why Paper Checks Still Dominate Insurance Claims Payments
Paper checks still dominate insurance payments, but fraud data, workflow drag, and customer expectations are pushing carriers toward digital alternatives.
February 19
Auto
Fraud
Insurance Industry
Property
Risk Management
Vermont Expands Virtual Claims Adjusting Rules to All Insurance Lines, Mandates In-Person Inspections on Request
Revised Bulletin 206 allows virtual claims handling across all lines but requires insurers to offer in-person inspections and reinforces standards for total loss valuations.
February 19
Auto
Legislation & Regulation
Property
Technology
Vermont
Travelers Rolls Out Agentic AI Voice for Auto Claims Intake
New AI Claim Assistant handles auto damage claim calls, guides FNOL and shifts adjusters toward resolution-focused work.
February 19
Auto
Education & Training
Insurance Industry
Technology
Ohio Asphalt Companies to Pay $30M to Settle False Claims Act Allegations
Two Ohio asphalt contractors agreed to pay $30 million to settle allegations they submitted falsified testing data on federally funded highway projects.
February 19
Catastrophe
Fraud
Legislation & Regulation
Property
Risk Management
Ohio
78% of Insurers Plan Higher Tech Budgets in 2026, Survey Finds
Survey data shows carriers and brokers ramping up AI, cybersecurity and digital platforms as claims, fraud and catastrophe pressures intensify.
February 19
Catastrophe
Fraud
Insurance Industry
Litigation
Risk Management
NFIP Debt and Low Uptake Leave Texas Flood Losses Largely Uninsured
Texas Hill Country floods reveal low insurance uptake, mounting NFIP debt, and growing pressure on FEMA’s Risk Rating 2.0 reforms.
February 19
Catastrophe
Insurance Industry
Legislation & Regulation
Property
Risk Management
Texas
Federal Judge Dismisses ‘Boneless Wings’ Consumer Fraud Lawsuit Against Buffalo Wild Wings
An Illinois federal judge ruled that reasonable consumers are not misled by the term ‘boneless wings,’ tossing a proposed class action but allowing the plaintiff time to amend the complaint.
February 19
Insurance Industry
Liability
Litigation
Illinois
