Essential Communication Skills for Insurance Claims Professionals
Customer service and communication are top-rated skills in insurance. Learn how claims teams can build and leverage these strengths to deliver better outcomes and deeper policyholder trust.
December 18, 2025
Education & Training
Insurance Industry
Risk Management
Technology
Life-Annuity Insurers Forecast Strong Earnings Growth Through 2027 Amid Rising Premiums, Portfolio Yields
Earnings and premium growth create space for strategic reinvestment, not complacency. Insurers must manage yield, capital, and longevity risks to stay ahead.
December 18, 2025
Insurance Industry
Legislation & Regulation
Life & Health
Risk Management
Employers Shift Benefits Strategy to Cut Costs and Manage GLP-1 Drug Coverage
Cost containment takes priority over talent attraction as employers battle rising healthcare costs and embrace transparency and digital health tools.
December 15, 2025
Insurance Industry
Life & Health
Risk Management
Technology
Workers' Compensation
Stadium Construction Surge Challenges Insurers With Complex Mega-Project Risks
Massive stadium builds are creating unprecedented risk complexity, from cyber threats and labor shortages to environmental land use issues.
December 15, 2025
Insurance Industry
Liability
Property
Risk Management
Technology
Culture Clash Slows Innovation in Insurance, Not Technology
Innovation efforts in insurance often fail not because of poor technology, but due to outdated norms, siloed departments, and incentive misalignments.
December 15, 2025
Education & Training
Insurance Industry
Legislation & Regulation
Risk Management
Technology
Most US Homes at Risk of Underinsurance Despite High Policyholder Confidence
A new survey finds most homeowners believe they’re fully covered for disasters like floods and wildfires, but industry data shows many lack essential protections.
December 12, 2025
Catastrophe
Education & Training
Insurance Industry
Property
Risk Management
Arizona
California
Florida
Louisiana
Nevada
Winter Storms and Truck Crashes in Tulsa Raise Liability, Tech, and Safety Concerns
Freezing rain and ice turn Tulsa roads into danger zones for truckers. Insurance tech, liability disputes, and route risk maps shape the high-stakes response.
December 12, 2025
Auto
Liability
Litigation
Risk Management
Technology
Record Flooding in Washington Forces Over 100,000 to Evacuate
Days of relentless rain pushed Skagit and Snohomish Rivers beyond 1990 records, overwhelming infrastructure and triggering widespread evacuations.
December 12, 2025
Catastrophe
Insurance Industry
Property
Risk Management
Holiday Work Stress and Layoff Anxiety Cloud Employee Time Off, Survey Finds
New Harris Poll shows employees struggle to disconnect over the holidays as burnout, financial pressures, and job insecurity rise. AI upskilling gains traction during downtime.
December 11, 2025
Education & Training
Insurance Industry
Risk Management
Technology
Disney Sued Over Restrictive Disability Access Changes at Theme Parks
Disney faces legal and shareholder challenges over new limits to its disability access program, with critics arguing the company is denying necessary accommodations.
December 11, 2025
Insurance Industry
Legislation & Regulation
Liability
Litigation
Risk Management
California
Florida
Water Damage, Theft Top List of Small-Business Insurance Claims in Hartford Report
The Hartford’s analysis of 1 million small-business policies shows rising costs for fire, injury, and water damage claims, with risk mitigation strategies gaining traction.
December 11, 2025
Fraud
Liability
Property
Risk Management
AI and Ontologies Are Fixing Insurance’s Data Quality Crisis
Semantic ontologies and AI-powered validation tools are transforming how insurers clean and structure their data, improving underwriting, fraud detection, and claims accuracy.
December 11, 2025
Fraud
Insurance Industry
Legislation & Regulation
Risk Management
Technology
AI Cybersecurity Advancements Drive New Safeguards and Risk Models
As AI models improve at handling cyber tasks, OpenAI is building safety layers and forming global partnerships to help defenders stay ahead of attackers.
December 11, 2025
Legislation & Regulation
Risk Management
Technology
How AI and Automation Are Redefining Value in Insurance Jobs
Insurance professionals aren’t being replaced overnight, but their role in the system is quietly shrinking as tech becomes indispensable. The real risk? Being left behind in an inevitable shift.
December 8, 2025
Insurance Industry
Risk Management
Technology
Climate Change Costing U.S. Households Up to $1,300 Annually, New NBER Report Finds
A national economic analysis links rising insurance premiums, utility costs, and mortality to climate change, with low-income and high-risk areas bearing the brunt.
December 5, 2025
Catastrophe
Property
Risk Management
