Rethinking Empathy in Insurance Amid the Rise of AI and Automation
Empathy in insurance is evolving as AI and digital tools grow more capable, forcing the industry to redefine how compassion and service are delivered in modern claims handling.
May 12, 2025
Education & Training
Risk Management
Technology
Insurers Prioritize Claims Over Underwriting in Anti-Fraud Tech Use
While most U.S. insurers use technology to detect claims fraud, fewer are leveraging these tools for underwriting or internal fraud, a new survey reveals.
May 12, 2025
Fraud
Insurance Industry
Technology
Underwriting
Cybercrime Rings Are Stealing Billions in Government Aid Using Stolen American Identities
Organized cybercriminals, including foreign nation-state actors, are exploiting U.S. aid programs using stolen identities, with losses potentially nearing $1 trillion annually.
May 12, 2025
Catastrophe
Fraud
Legislation & Regulation
Technology
Nationwide Auto Theft Ring Busted as Queens DA Charges 20 in $4.6M Scheme
Prosecutors say a sophisticated criminal network used social media to resell 126 stolen cars in a multi-state operation that spanned from New York to Tennessee.
May 9, 2025
Fraud
Litigation
Risk Management
Technology
Massachusetts
New Jersey
New York
Tennessee
Billing Frustrations Spark Honest Dialogue Between Carriers and Defense Counsel
CLM's Litigation Management Task Force is tackling billing friction, talent recruitment, and tech adoption with candid conversations aimed at reshaping defense counsel compensation.
May 9, 2025
Education & Training
Insurance Industry
Litigation
Technology
Community Colleges Use AI to Fight Financial Aid Fraud
Facing a sharp rise in AI-driven financial aid fraud, community colleges like Southwestern are turning to advanced fraud detection tools powered by the same technology.
May 8, 2025
Education & Training
Legislation & Regulation
Risk Management
Technology
California
Allstate Becomes One of the First Major Insurers to Explore Quantum Computing Through Chicago Quantum Exchange
Allstate partners with the Chicago Quantum Exchange to explore how quantum computing could transform risk analysis, fraud detection, and customer service in insurance.
May 8, 2025
Fraud
Insurance Industry
Risk Management
Technology
Illinois
Indiana
Wisconsin
FDA Layoffs Raise Alarms Over Food Safety and Future Oversight
Massive FDA layoffs under the Trump Administration have triggered concerns over food safety, transparency, and agency performance amid sweeping health department cuts.
May 8, 2025
Legislation & Regulation
Life & Health
Risk Management
Technology
States Take Legal Action Over Halted Federal EV Charger Funds Amid Trump Policy Shift
Seventeen states have sued the Trump administration over the indefinite suspension of $3.3 billion in electric vehicle charger funding mandated by the 2021 Bipartisan Infrastructure Law.
May 8, 2025
Legislation & Regulation
Litigation
Risk Management
Technology
Insurance Leaders Gain Cutting-Edge Skills at CPCU Society’s In2Leadership Training in Atlanta
More than 200 insurance professionals gathered in Atlanta for CPCU Society's In2Leadership event, gaining practical leadership training from University of Georgia faculty.
May 8, 2025
Education & Training
Insurance Industry
Risk Management
Technology
Georgia
Sedgwick Enhances Claims Accuracy and Fraud Detection with Verint Trust Bot AI
Sedgwick has adopted the Verint Trust Bot to speed up insurance claims processing and enhance fraud detection using patented behavioral analytics and explainable AI.
May 7, 2025
Fraud
Insurance Industry
Technology
Delta Faces Class Action Over 2024 Outage Refund Failures
A federal judge ruled that Delta Air Lines could be liable for breach of contract after failing to refund passengers affected by the 2024 CrowdStrike outage.
May 7, 2025
Insurance Industry
Litigation
Risk Management
Technology
States Move to Require Speed-Limiting Tech for High-Risk Drivers
In response to rising traffic deaths, several U.S. states are advancing legislation requiring speed-limiting devices in vehicles driven by repeat offenders or high-risk drivers.
May 7, 2025
Auto
Legislation & Regulation
Risk Management
Technology
California
District Of Columbia
Georgia
New York
Virginia
Hurricane Forecasting Breakthroughs at Risk as NOAA Faces Budget Cuts
Despite record-setting accuracy in 2024 hurricane forecasts, funding and staff cuts at NOAA threaten future storm tracking capabilities and public safety nationwide.
May 7, 2025
Catastrophe
Legislation & Regulation
Risk Management
Technology
Colorado
Florida
Nebraska
South Dakota
Wyoming
Google Could Be Forced to Sell Key Ad Tech Units After Antitrust Ruling
Following an antitrust ruling, the U.S. Justice Department is pushing for Google to sell its ad exchange and publisher ad server to break up its ad tech dominance.
May 7, 2025
Insurance Industry
Legislation & Regulation
Litigation
Technology
Virginia
