Why Intelligent Operations Are Now Essential for Insurance Carriers
As legacy systems strain under rising demands, insurers are turning to AI-driven operations to reduce costs, improve customer satisfaction, and future-proof their business models.
May 24, 2025
Education & Training
Insurance Industry
Risk Management
Technology
Cyber Threats Stabilize as Active Insurance Drives Down Claims and Losses in 2024
Coalition’s 2025 Cyber Claims Report shows stable claim trends amid rising cyber threats, with Active Insurance reducing claim frequency and boosting policyholder resilience.
May 21, 2025
Education & Training
Insurance Industry
Risk Management
Technology
How Insurers Can Tackle Tech, Process and Organizational Debt to Drive Innovation
Insurers face more than just outdated technology — process and organizational debt also hold them back. Tackling all three is key to modernization and customer value.
May 19, 2025
Education & Training
Insurance Industry
Risk Management
Technology
Rethinking Empathy in Insurance Amid the Rise of AI and Automation
Empathy in insurance is evolving as AI and digital tools grow more capable, forcing the industry to redefine how compassion and service are delivered in modern claims handling.
May 12, 2025
Education & Training
Risk Management
Technology
Billing Frustrations Spark Honest Dialogue Between Carriers and Defense Counsel
CLM’s Litigation Management Task Force is tackling billing friction, talent recruitment, and tech adoption with candid conversations aimed at reshaping defense counsel compensation.
May 9, 2025
Education & Training
Insurance Industry
Litigation
Technology
Community Colleges Use AI to Fight Financial Aid Fraud
Facing a sharp rise in AI-driven financial aid fraud, community colleges like Southwestern are turning to advanced fraud detection tools powered by the same technology.
May 8, 2025
Education & Training
Legislation & Regulation
Risk Management
Technology
California
Motorcycles Help Beat Traffic but Safety Must Stay in the Fast Lane
Motorcycles can significantly reduce congestion, but riders and drivers alike must prioritize safety, especially in states where lane splitting is legal or gaining ground.
May 8, 2025
Auto
Education & Training
Legislation & Regulation
Risk Management
California
Montana
Utah
Insurance Leaders Gain Cutting-Edge Skills at CPCU Society’s In2Leadership Training in Atlanta
More than 200 insurance professionals gathered in Atlanta for CPCU Society’s In2Leadership event, gaining practical leadership training from University of Georgia faculty.
May 8, 2025
Education & Training
Insurance Industry
Risk Management
Technology
Georgia
Early Behavioral Health Support Significantly Shortens Workers’ Comp Claim Duration
New Sedgwick research shows that addressing mental health within the first 90 days of a claim can reduce recovery time by up to 70%, improving return-to-work outcomes.
May 6, 2025
Education & Training
Life & Health
Risk Management
Workers' Compensation
California
New York
How Vibe Insurance Is Making AI Interactions Feel More Human
Vibe Insurance applies AI-powered emotional intelligence to reduce friction and build trust, transforming insurance from mechanical transactions into human-centric experiences.
May 6, 2025
Education & Training
Insurance Industry
Risk Management
Technology
Gen Z Still Leads in Workplace Mental Health Struggles Despite Slight Improvement
Although mental health concerns among Gen Z workers have slightly declined, they remain higher than other generations, highlighting the ongoing need for employer support.
May 1, 2025
Education & Training
Insurance Industry
Risk Management
Workers' Compensation
Reimagining Claims with AI: A Practical Path from Manual to Autonomous Workflows
Insurance leaders are stepping into a new claims era—where AI-driven coworkers transform workflows, elevate adjuster roles, and future-proof operations through autonomy.
April 21, 2025
Education & Training
Insurance Industry
Risk Management
Technology
How Louisiana Can Unlock Social Mobility and Reclaim the American Dream
Louisiana ranks last in social mobility, but reforms in education, licensing, taxation, and regulation offer hope for progress and a renewed path to the American Dream.
April 4, 2025
Education & Training
Insurance Industry
Legislation & Regulation
Liability
Louisiana
AI Is Reshaping Brand Visibility and Risk in the New Answer Economy
AI is transforming search into an answer-based economy, where brand exposure, trust, and business risk are shaped by algorithmic visibility and content readiness.
April 2, 2025
Education & Training
Insurance Industry
Risk Management
Technology
Ohio
More U.S. Workers Report Burnout as Hiring Delays and Heavy Workloads Persist
A new Robert Half survey finds 36% of U.S. professionals feel burned out, with workload, lack of recognition, and limited growth opportunities driving the trend.
March 31, 2025
Education & Training
Insurance Industry
Risk Management
Workers' Compensation
