Over one in four Gen Z policyholders avoid filing claims due to digital friction. Insurers face mounting pressure to modernize onboarding, verification, and settlement workflows.
New survey data shows carriers recalibrating underwriting, fraud detection and workforce strategy as social inflation, AI-generated fraud and catastrophe losses intensify.
A pending decision in Allstate v. Carteret Comprehensive Medical Care could determine whether complex auto insurance fraud claims belong in arbitration or Superior Court, with direct implications for PIP claims handling and insurer recovery efforts.
A new report outlines how role confusion, product silos, and competing platform priorities create unnecessary friction across claims and service workflows.
Security report warns of financially motivated intrusions exploiting weak credentials and single-factor authentication, raising ransomware risks for global organizations.
New research finds companies led by CEOs exposed to severe childhood disasters report 24% fewer worker injuries, highlighting the impact of leadership traits on safety outcomes.
Paper checks still dominate insurance payments, but fraud data, workflow drag, and customer expectations are pushing carriers toward digital alternatives.
