Rethinking Empathy in Insurance Amid the Rise of AI and Automation
Empathy in insurance is evolving as AI and digital tools grow more capable, forcing the industry to redefine how compassion and service are delivered in modern claims handling.
May 12
Education & Training
Risk Management
Technology
Nationwide Auto Theft Ring Busted as Queens DA Charges 20 in $4.6M Scheme
Prosecutors say a sophisticated criminal network used social media to resell 126 stolen cars in a multi-state operation that spanned from New York to Tennessee.
May 9
Fraud
Litigation
Risk Management
Technology
Massachusetts
New Jersey
New York
Tennessee
Community Colleges Use AI to Fight Financial Aid Fraud
Facing a sharp rise in AI-driven financial aid fraud, community colleges like Southwestern are turning to advanced fraud detection tools powered by the same technology.
May 8
Education & Training
Legislation & Regulation
Risk Management
Technology
California
NOAA Ends Billion-Dollar Disaster Tracking Program Citing Budget Cuts and Staffing Issues
NOAA will stop updating its billion-dollar weather disaster database, a move that limits public access to vital cost-tracking of extreme weather events.
May 8
Catastrophe
Insurance Industry
Property
Risk Management
California
Allstate Becomes One of the First Major Insurers to Explore Quantum Computing Through Chicago Quantum Exchange
Allstate partners with the Chicago Quantum Exchange to explore how quantum computing could transform risk analysis, fraud detection, and customer service in insurance.
May 8
Fraud
Insurance Industry
Risk Management
Technology
Illinois
Indiana
Wisconsin
Care Facility Worker Wins $40K in Retaliation Penalties After Reporting Safety and Labor Violations
A San Jose care facility worker was awarded over $40,000 in penalties after being unlawfully fired for reporting unsafe conditions and labor violations to California authorities.
May 8
Legislation & Regulation
Litigation
Risk Management
Workers' Compensation
California
FDA Layoffs Raise Alarms Over Food Safety and Future Oversight
Massive FDA layoffs under the Trump Administration have triggered concerns over food safety, transparency, and agency performance amid sweeping health department cuts.
May 8
Legislation & Regulation
Life & Health
Risk Management
Technology
Oregon’s Wildfire Certification Falls Flat Without Insurance Discounts to Drive Participation
While Oregon launched a wildfire certification program to promote home hardening, the lack of required insurance discounts has left homeowners with little motivation to join.
May 8
Catastrophe
Legislation & Regulation
Property
Risk Management
California
Oregon
States Take Legal Action Over Halted Federal EV Charger Funds Amid Trump Policy Shift
Seventeen states have sued the Trump administration over the indefinite suspension of $3.3 billion in electric vehicle charger funding mandated by the 2021 Bipartisan Infrastructure Law.
May 8
Legislation & Regulation
Litigation
Risk Management
Technology
Kansas Storm Claims Top $612 Million as Insurers Report Widespread Losses
In 2024, Kansas insurers paid over $612 million for nearly 57,000 storm-related claims, with Johnson County topping the list and Greeley County seeing the least.
May 8
Catastrophe
Insurance Industry
Property
Risk Management
Kansas
Motorcycles Help Beat Traffic but Safety Must Stay in the Fast Lane
Motorcycles can significantly reduce congestion, but riders and drivers alike must prioritize safety, especially in states where lane splitting is legal or gaining ground.
May 8
Auto
Education & Training
Legislation & Regulation
Risk Management
California
Montana
Utah
Insurance Leaders Gain Cutting-Edge Skills at CPCU Society’s In2Leadership Training in Atlanta
More than 200 insurance professionals gathered in Atlanta for CPCU Society’s In2Leadership event, gaining practical leadership training from University of Georgia faculty.
May 8
Education & Training
Insurance Industry
Risk Management
Technology
Georgia
Delta Faces Class Action Over 2024 Outage Refund Failures
A federal judge ruled that Delta Air Lines could be liable for breach of contract after failing to refund passengers affected by the 2024 CrowdStrike outage.
May 7
Insurance Industry
Litigation
Risk Management
Technology
States Move to Require Speed-Limiting Tech for High-Risk Drivers
In response to rising traffic deaths, several U.S. states are advancing legislation requiring speed-limiting devices in vehicles driven by repeat offenders or high-risk drivers.
May 7
Auto
Legislation & Regulation
Risk Management
Technology
California
District Of Columbia
Georgia
New York
Virginia
Hurricane Forecasting Breakthroughs at Risk as NOAA Faces Budget Cuts
Despite record-setting accuracy in 2024 hurricane forecasts, funding and staff cuts at NOAA threaten future storm tracking capabilities and public safety nationwide.
May 7
Catastrophe
Legislation & Regulation
Risk Management
Technology
Colorado
Florida
Nebraska
South Dakota
Wyoming
